I am new to the district and need access to the case portal. How do I go about doing that?
Thanks,
Amanda Ritschel
I am taking over (kinda) for my coworker who left the school district. I have registered but I am unable to access the case portal.
@hoonuit_wcps_emp, I see that you have access to the Case Portal on the Community. Please share the message that you see while you are trying to access the Case Portal or create a Support Case.
ParitoshT
Community Moderator
Technical Contacts are the only people who have access to the case portal. I would recommend speaking to your district's Technical Contact to discuss getting you access, or having them open a case for you.
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Hello,
I need access to the case portal.
Hi @bbester,
Resources are accessible based on the role assigned by your school or district. This article will provide the most common reasons you may receive a message that you do not have access to a resource.
Hmm Looks Like You Don't Have Access Error Message
I will follow up with you through a case to discuss your extended access to PowerSchool Community further to protect the privacy of our members.
This is what I received in an email today:
"To manage your notifications, click here.
If this link doesn't work:
It does not inform me on what settings they want me to change specifically. I did play and pick and choose a few, but it is still not working.
Can I get guidance on what specifically I need to change in the settings, please?
Thanks
Thank you.
Hi @ritschela, Certain resources on the Community are open to all users while others are limited to the users with roles such as Designated Support Contact. I will follow up with you through a case to discuss on your Community access.
ParitoshT
Community Moderator
WOOHOO It is working today and I am all signed in and able to use the portal
Thanks for all the great suggestions and ideas.. I actually called the hotline and they helped by talking to the 2 people in my district that are the support members and the help line sent them an email with instructions on how to give me the access. And after a day, I have access. WOOHOO
Thanks to all! My suggestion to anyone needing access is to call the hotline right away.