case portal

ritschela
Journeyman

case portal

I am new to the district and need access to the case portal. How do I go about doing that?

Thanks,

Amanda Ritschel

Amanda R. Ritschel
9 Replies
hoonuit_wcps_emp

I am taking over (kinda) for my coworker who left the school district.  I have registered but I am unable to access the case portal.

ParitoshT
Community Support Expert
Community Support Expert

@hoonuit_wcps_emp, I see that you have access to the Case Portal on the Community. Please share the message that you see while you are trying to access the Case Portal or create a Support Case.

 

ParitoshT

Community Moderator 

BarbaraD2
PowerSchool Mentor
PowerSchool Mentor

Technical Contacts are the only people who have access to the case portal.  I would recommend speaking to your district's Technical Contact to discuss getting you access, or having them open a case for you.


Barbara Dell'Armo
Park Ridge School District - NJ


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bbester
Rookie

Hello,

 

I need access to the case portal. 

Reshma
Community Support Expert
Community Support Expert

Hi @bbester,

 

Resources are accessible based on the role assigned by your school or district.  This article will provide the most common reasons you may receive a message that you do not have access to a resource.


Hmm Looks Like You Don't Have Access Error Message

 

I will follow up with you through a case to discuss your extended access to PowerSchool Community further to protect the privacy of our members.

 

 



Reshma
PowerSchool Community Support Expert

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If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
ritschela
Journeyman

This is what I received in an email today:

 

 

"To manage your notifications, click here.

If this link doesn't work:

  1. Log on to PowerSchool Community.
  2. Click My Profile.
  3. Click the Subscriptions & Notifications tab.
  4. Change your settings and click Save Changes."

 

It does not inform me on what settings they want me to change specifically. I did play and pick and choose a few, but it is still not working.

Can I get guidance on what specifically I need to change in the settings, please?

Thanks

Amanda R. Ritschel
bbester
Rookie

Thank you.

ParitoshT
Community Support Expert
Community Support Expert

Hi @ritschela, Certain resources on the Community are open to all users while others are limited to the users with roles such as Designated Support Contact. I will follow up with you through a case to discuss on your Community access.

 

ParitoshT

Community Moderator 

ritschela
Journeyman

WOOHOO It is working today and I am all signed in and able to use the portal 

Thanks for all the great suggestions and ideas.. I actually called the hotline and they helped by talking to the 2 people in my district that are the support members and the help line sent them an email with instructions on how to give me the access. And after a day, I have access. WOOHOO

Thanks to all! My suggestion to anyone needing access is to call the hotline right away. 

Amanda R. Ritschel