case portal

[ritschela]

I am new to the district and need access to the case portal. How do I go about doing that?

Thanks,

Amanda Ritschel

[hoonuit_wcps_emp]

I am taking over (kinda) for my coworker who left the school district.  I have registered but I am unable to access the case portal.

[ParitoshT]

@hoonuit_wcps_emp, I see that you have access to the Case Portal on the Community. Please share the message that you see while you are trying to access the Case Portal or create a Support Case.

ParitoshT

Community Moderator 

[BarbaraD2]

Technical Contacts are the only people who have access to the case portal.  I would recommend speaking to your district's Technical Contact to discuss getting you access, or having them open a case for you.

[bbester]

Hello,

I need access to the case portal. 

[Reshma]

Hi @bbester,

Resources are accessible based on the role assigned by your school or district.  This article will provide the most common reasons you may receive a message that you do not have access to a resource.

Hmm Looks Like You Don't Have Access Error Message

I will follow up with you through a case to discuss your extended access to PowerSchool Community further to protect the privacy of our members.

[ritschela]

This is what I received in an email today:

"To manage your notifications, click here.

If this link doesn't work:

1. Log on to PowerSchool Community.
2. Click My Profile.
3. Click the Subscriptions & Notifications tab.
4. Change your settings and click Save Changes."

It does not inform me on what settings they want me to change specifically. I did play and pick and choose a few, but it is still not working.

Can I get guidance on what specifically I need to change in the settings, please?

Thanks

[bbester]

Thank you.

[ParitoshT]

Hi @ritschela, Certain resources on the Community are open to all users while others are limited to the users with roles such as Designated Support Contact. I will follow up with you through a case to discuss on your Community access.

ParitoshT

Community Moderator 

[ritschela]

WOOHOO It is working today and I am all signed in and able to use the portal 

Thanks for all the great suggestions and ideas.. I actually called the hotline and they helped by talking to the 2 people in my district that are the support members and the help line sent them an email with instructions on how to give me the access. And after a day, I have access. WOOHOO

Thanks to all! My suggestion to anyone needing access is to call the hotline right away.