case portal

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kcrable
Journeyman

case portal

Good Morning -

 

I am trying to enter a case and keep getting that my access is denied.  I do not have the authority - how can I resolve this issue?

7 Replies
Community Manager
Community Manager

Re: case portal

Hi @kcrable

 

Thank you for reaching out about this. We'll be happy to take a look. We'll reach out shortly in a message to you to help with your account. 

 

 

JbidK
PowerSchool Community Manager
gsw82008
Rookie

Re: case portal

I keep losing my access to the BPlus case portal.  I've had it reset several times and it lasts for maybe half a day and then its gone again.  This is becoming increasing frustrating.  This new system leaves a lot to be desired.

Community Manager
Community Manager

Re: case portal

Hi @gsw82008

 

Thank you for reaching out and for letting us know you have been having issues with your access to the case portal. I will reach out shortly in a message to help you with your account. 

JbidK
PowerSchool Community Manager
pcalvario
Novice

Re: case portal

I am having the same issue with the authority message.

Community Manager
Community Manager

Re: case portal

Hi @pcalvario

 

Thank you for reaching out! We will be happy to look into this for you. We'll be in touch shortly in a direct message to help with your account.

JbidK
PowerSchool Community Manager
dianah54
Hobbyist

Re: case portal

I am unable to log into PowerSource as well

and when i click on Lost Password i get a message that my username is not recognized. It is the same email i have been using on eSchoolPLUS for three years.

DianaH54

Community Manager
Community Manager

Re: case portal

Hi @dianah54

 

I'll be in touch shortly in a message to help with your account.

 

 

JbidK
PowerSchool Community Manager