@hoonuit_wcps_emp, I see that you have access to the Case Portal on the Community. Please share the message that you see while you are trying to access the Case Portal or create a Support Case.
Technical Contacts are the only people who have access to the case portal. I would recommend speaking to your district's Technical Contact to discuss getting you access, or having them open a case for you.
Did your issue get solved? Please remember to give Kudos and/or select Accept As Solution on the helpful posts to thank the author and to help others find the solution.
Resources are accessible based on the role assigned by your school or district. This article will provide the most common reasons you may receive a message that you do not have access to a resource.
I will follow up with you through a case to discuss your extended access to PowerSchool Community further to protect the privacy of our members.
This is what I received in an email today:
"To manage your notifications, click here.
If this link doesn't work:
It does not inform me on what settings they want me to change specifically. I did play and pick and choose a few, but it is still not working.
Can I get guidance on what specifically I need to change in the settings, please?
Hi @ritschela, Certain resources on the Community are open to all users while others are limited to the users with roles such as Designated Support Contact. I will follow up with you through a case to discuss on your Community access.
WOOHOO It is working today and I am all signed in and able to use the portal
Thanks for all the great suggestions and ideas.. I actually called the hotline and they helped by talking to the 2 people in my district that are the support members and the help line sent them an email with instructions on how to give me the access. And after a day, I have access. WOOHOO
Thanks to all! My suggestion to anyone needing access is to call the hotline right away.