Why don't I have access to the Case Portal?


Why don't I have access to the Case Portal?

My co-worker Lyn Le forwarded me an email about the new support effective 12/15/21. When I clicked on the "Case Portal" link it tells me that I don't have access to the resource.


Thanks in advance for your help in getting me access.



Sara Dyckman

Assistant Data Manager

Ansonia Public Schools

1 Reply
Community Support Expert
Community Support Expert

Hi @SDyckman


Resources are accessible based on the role assigned by your school or district. This article will provide the most common reasons you may receive a message that you do not have access to the resources.


Hmm Looks Like You Don't Have Access Error Message


I will follow up with you through a case to discuss your extended access to PowerSchool Community further to protect the privacy of our members.

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