Weird highlighted sections on PDF files

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Weird highlighted sections on PDF files



I am a building administrative assistant and I am having an issue. For some reason when I download PDF files of student notes from infosnap a bunch of the fields have different colored hightlights. See the attached image. I have been using this system with no issues for a few years. How do I get that back to normal?  


Thank you in advance.


infosnap image.PNG

1 Reply

Re: Weird highlighted sections on PDF files

Hello @segristtammi,


Thank you for your post!  I reached out to the support team regarding the fields being highlighted different colors once the forms are downloaded as PDF files and they recommended reaching out to the Project Lead within your district.  The project lead should be able to correct the issue, but if they are not able to then they know who to contact to have this corrected.



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