Unified Talent - SmartFind Express

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mleicester
Journeyman

Unified Talent - SmartFind Express

Hello


I'm a new user/administrator and unfortunately my predecessor didn't leave me any information or notes.  We are having an issue where users aren't receiving automated reports and I don't know where to go to get help.  I've also been created as an administrator but I'm set to level 1 and the person who set me up can't change me to a 10.  


I've tried the case portal in the Unified Talent support but don't have access to that either.  

3 Replies
Community Support Expert SowmyaN
Community Support Expert

Re: Unified Talent - SmartFind Express

Hi @mleicester!

 

To receive automated reports, you will want to work with the administrator who is also a Designated Support Contact of the school who should be able to review and reset the scheduled reports.

 

If you feel you should be a Designated Support Contact within your district, I recommend reviewing this article which covers the options to request the role is added to your PowerSchool account.

 

 

 



Sowmya Karmel
PowerSchool Community Moderator
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mleicester
Journeyman

Re: Unified Talent - SmartFind Express

Hi @SowmyaN 

 

The issue is the office managers at the schools not receiving reports all of a sudden.  The other person who uses the software reset the reports but still no luck.  The person that I replaced was the administrator.  I sent the email per your other reply to become a Designated Support Contact.

mleicester
Journeyman

Re: Unified Talent - SmartFind Express

Actually ignore that, apparently the ones she changed did receive them after all. Thanks!