Unable to submit tickets

AshleyT
Trainee

Unable to submit tickets

I am trying to submit tickets/issues with PowerSchools for my nurses at Huntsville City Schools, but it says I do not have appropriate access. Please, advise. 

AshleyT_0-1632327514689.png

 

3 Replies
MuskanS
Community Support Expert
Community Support Expert

Hi! @AshleyT 

 

Currently, the Designated Support Contacts have access to the Case Portal resources in the community. I recommend reviewing this article that will guide you with the process to request access.


Muskan Sehar

PowerSchool Community Moderator


Remember to give Kudos to suggestions that help you! If a suggestion solves your issue, please select Accept As Solution on the post so others can see the solution, too!
Community Moderator
AshleyT
Trainee

Thank you. I have done everything listed in that article previously but still don't have access to submit tickets. 

MuskanS
Community Support Expert
Community Support Expert

Hi! @AshleyT 

 

To protect your privacy and to assist you further, I have reached out to you via a Support case.


Muskan Sehar

PowerSchool Community Moderator


Remember to give Kudos to suggestions that help you! If a suggestion solves your issue, please select Accept As Solution on the post so others can see the solution, too!
Community Moderator