Unable to print CA Immunization Record

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Padawan

Unable to print CA Immunization Record

Version 3.1

I am unable to print an immunization record for a selected student.  Screen shows up gray.  Is anyone else having this issue?

4 Replies
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Community Support Expert
Community Support Expert

Re: Unable to print CA Immunization Record

Hi @NicholeB1,

 

Would you please let us know if there are any customizations you have enabled that causes this? If there are, would you please try printing an immunization record for the selected student when the customizations are disabled?


Reshma
PowerSchool Community Support Expert
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Highlighted
Padawan

Re: Unable to print CA Immunization Record

Other reports and labels are now showing a gray screen.  Could this issue be realated?

Highlighted
Padawan

Re: Unable to print CA Immunization Record

Turned off customizations, still not able to see reports.

Highlighted
Community Support Expert
Community Support Expert

Re: Unable to print CA Immunization Record

Hi @NicholeB1,

 

We would need to look into the student's page to gather more information and resolve this.  In order to protect the privacy of the student, we recommend reaching out to PowerSchool Designated Support Contact within your district who will be able to work with the PowerSchool SIS Support team to look into this further and help troubleshoot this for you.


Reshma
PowerSchool Community Support Expert
Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!