Unable to access all admin documentation

nlake
Hobbyist

Unable to access all admin documentation

I am one of the administrators for our SIS.  All documentation that used to exist on the old site redirects me to this site, which tells me I don't have access to the resource.  This is very frustrating.  Either leave it on the old site, or make sure we have access to it on this site.  I have to get the guides from a Google search.  Disappointing.

24 Replies
MuskanS
Community Support Expert
Community Support Expert

Hi! @nlake 

 

I'll be happy to look into your access level.  To assist you further, would you please provide the URL of the article that you were trying to access on PowerSource (old site)?


Muskan Sehar

PowerSchool Community Moderator


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DennisW4
Journeyman

I have exactly the same issue. It is really frustrating.

MuskanS
Community Support Expert
Community Support Expert

Hi! @DennisW4 

 

To assist you further, would you please provide the URL of the resource that you are trying to access?


Muskan Sehar

PowerSchool Community Moderator


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Community Moderator
DonnaAsh
Journeyman

Same here.  I received an email today from Powerschool with a link to an article on this site to help me upload STAR Scores to Performance Matters but the site says that I don't have access to this resource.  The URL is below.- can someone please help?

  https://help.powerschool.com/t5/Performance-Matters-Knowledge/Q-amp-A-How-do-I-set-up-scores-to-be-s... 

MuskanS
Community Support Expert
Community Support Expert

Hi! @DonnaAsh 

 

Thank you for sharing the link to the article.

 

Some resources in the community are accessible by users with a PowerSource account or by the Designated Support Contacts within the district.  To assist you further, I have reached out to you through a case, as we strive to protect the privacy of our members in the PowerSchool Community.


Muskan Sehar

PowerSchool Community Moderator


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Community Moderator
MuskanS
Community Support Expert
Community Support Expert

Hi! @ErinF1 

 

I'll be happy to look into your access level.  To protect your privacy, I have reached out to you via the support case that you have created to discuss further.


Muskan Sehar

PowerSchool Community Moderator


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Community Moderator
nlake
Hobbyist

Hi.  The user guides.  This is one example.  Screenshot of message I get.  I don't seem to have access to any user guides anymore.

https://help.powerschool.com/t5/Power-Teacher-Pro-Administrator/PowerTeacher-Pro-User-Guide-for-Powe...

 

BishalG
Community Support Expert
Community Support Expert

Hi, @nlake,

 

Some resources in the community, such as admin articles, are accessible by the role assigned by your school or district.

 

This article will provide the most common reasons you may receive a message that you do not have access to a resource.

 

I have reached out to you via email to discuss your access to PowerSchool Community resources.



Bishal G.
PowerSchool Community Support Expert
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bedgeston
Journeyman

Please help I'm having the same issue.

bedgeston
Journeyman
Reshma
Community Support Expert
Community Support Expert

Hi @bedgeston,

 

Chat support for PowerSchool SIS is available to Technical Contacts within the PowerSchool Community.  I have reached out to you through a case to discuss your access further.



Reshma
PowerSchool Community Support Expert

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jbrailer
Recruit

MuskanS
Community Support Expert
Community Support Expert

Hi! @jbrailer 

 

Some resources in the community are accessible by the users with a PowerSource account or users with the Designated Support Contact access.   To assist you further, I have reached out to you through a case, as we strive to protect the privacy of our members in the PowerSchool Community.

 

 


Muskan Sehar

PowerSchool Community Moderator


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Community Moderator
soloaba
Rookie

I am unable to access all admin documentation, specifically Illinois Advisory meeting Notes and zoomlinks. Thank you.

Reshma
Community Support Expert
Community Support Expert

Hi @soloaba,

 

 

Some resources are publicly accessible on PowerSchool Community while others and the ability to contact support are available to specific roles in a district such as the role of Designated Support Contacts.

 

I will reach out to you through a case to discuss your access further.



Reshma
PowerSchool Community Support Expert

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If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
tpowell43
Trainee

I am the point of contact for our district, in rolling out the new employee portal in SFE.  I received the link to access the new employee user guide but when I try to access it, I am denied.

Trevor Powell
Reshma
Community Support Expert
Community Support Expert

Hi @tpowell43,

 

I will follow up with you through a case to discuss your access issue within PowerSchool Community as we aim to protect the privacy of our members in PowerSchool Community.



Reshma
PowerSchool Community Support Expert

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If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
JosephC11
Apprentice

Hello,

 

Can someone reach out to me to discuss my access as well? Our main PowerSchool director has been unable to find where she can grant me the access that I need.

 

Thanks,

Joe

MuskanS
Community Support Expert
Community Support Expert

Hi! @JosephC11 

 

We strive to protect the user's personal information and to make sure that no private information is shared on the PowerSchool community, I have followed up with you over a support case to assist you further with your community access.


Muskan Sehar

PowerSchool Community Moderator


Remember to give Kudos to suggestions that help you! If a suggestion solves your issue, please select Accept As Solution on the post so others can see the solution, too!
Community Moderator