When attempting to submit an online support (case) ticket, there are no options displayed under issues and am unable to submit problem ticket without providing that detail.
Thank you for reaching out for assistance through the Community! I will follow up with you through a direct message to gather more information about not being able to submit a support ticket.
We are still needing access to the PeopleAdmin Case Portal as we have users currently unable to log into our sandbox. We need to have this expedited so that we can properly submit a trouble ticket to have our issue investigated. This is a priority issue for us.
I followed up with you about your access through a direct message. If you have any other questions once you review the message, please let me know and I will be glad to help!
Thank you for posting in the Community!
Access to resources such as the Case Portal is accessible by users with certain roles in the district such as the role of a Designated Support Contact. This article will provide the most common reasons you may receive a message that you do not have access to a resource.
We are reviewing your access to the Case Portal and will follow up with you via a case to protect your privacy.