Unable to Access the Case Portal


Unable to Access the Case Portal



I need to create a new case to get support and am unable to access the case portal when I login. Can you please help me?


Thank you,


Kristin Erskine

Office Manager

MOSAICS Public School


1 Reply
Community Support Expert
Community Support Expert

Hi @Kkerskine,


Thank you for reaching out in the PowerSchool Community.


Certain resources in the Community are open to all Community users while others are restricted for users with the Designated Support Contact role (s).


In this case, we will reach out to the Designated Support Contact(s) at your school district to determine your level of access.  We have submitted a case on your behalf and will respond to you via the case to provide further updates.




Nina R.
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