Unable to Access Chat Support

[svanis]

Hello,

I am unable to access chat support.

This is the URL that I get rerouted to:

https://help.powerschool.com/t5/Launch-Chat-Support/ct-p/LaunchChatSupport

[svanis]

This is the URL that I get rerouted to:

https://help.powerschool.com/t5/Launch-Chat-Support/ct-p/LaunchChatSupport

[mdaniels01]

I also do not have access to chat support, or the case portal.

[MuskanS · Accepted solution]

Hi! @mdaniels01 

If you are a Designated Support Contact in your school or district and you are unable to access the Case Portal, I recommend reviewing the tips in this article under the section Designated Support Contacts(Technical Contacts).

Please let me know if you still experience any difficulties accessing Chat Support or Case Portal in the community.

[MuskanS]

Hi! @svanis 

If your account was updated recently, it can take up to 24 hours for the changes to be reflected.

You can learn more about it in the article linked below.

Getting Started on PowerSchool Community for Designated Support Contacts (Technical Contacts)