Troubleshooting for Common Registration Issues

[JenLeague71]

Id try the Huntsville City Schools website or the individual schools website. I hope this helps.

[Megano1018]

I am having trouble logging in- please help for application

[MuskanS]

Hi! @Megano1018,

I am sorry to hear that you are unable to login.  To assist you further, would you please provide more information regarding which particular PowerSchool Form/Product you were unable to login to? 

[Palmonia]

Hello

1. Thanks for the resources you are sharing. i know we are all a bit overwhelmed at this time. Thank you to all those working behind the scenes, classrooms and boards

2. Has anyone reported that when adding another child the drop down box to select relationship to the child is blank?

3.  I have two children who are attending the same school (grades 5&6) but only one showed in the profile of students. Should I add him or will he be added automatically when is teacher does class update or something to the effect?

Thanks again. Keep up the fantastic work.

Palmonia

[BishalG]

Hi Palmonia,

Thank you for your words of appreciation. 

Enrollment forms are created according to the specifications shared by the school district, which means they vary across school districts.  However, we have seen reports from some users of certain districts facing difficulty with the relationship to student drop-down.

A workaround that has worked for some of our members was to try removing the contact and re-adding the contact information.  You can find more information described by one of our community members on this thread.

If you continue to face an issue when selecting an option from the Relationship to student field drop-down, please reach out to the school district to report the issue and the district can work with PowerSchool support towards a solution.

To answer your third question, would you please help us understand if you are trying to add your second child to the Parent Portal or Home Access Center or your Enrollment account?

[jessanderson]

 I have created an account to enable a district user to access training opportunities from PowerSource.  I create the account yesterday, the user recieved the activation email, activiated it via the link, but still cannot access trainings:

-when she attempts to log it, she get a message says the username or password is incorrect.  

- when I look at her access it says "awating activation" and is still yellow.

[MuskanS]

Hi! @jessanderson 

To help you further, I will reach out to you privately to gather more information, this is part of our efforts to protect the privacy of our community members.

You can view your private messages on the PowerSchool Community by selecting the envelope on the top right corner of any page, to the right of your avatar.  When a new message appears, you will see a number one symbol enclosed in a dark red circle on the envelope.

[amarra]

Hello! I am a new member to the community and I am trying to access an article (eFinance Plus Release Notes) for my job but I am receiving an error message stating "hmmm, it looks like you don't have access" and it directed me here. How do I get access to it? Thank you in advance!

[SowmyaN]

Hi @amarra 

In Community, we have a similar thread addressing how to gain access to view resources. I recommend reviewing the thread for resolution.

Access to Community Resources.