Troubleshooting for Common Registration Issues

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Rookie

Re: Troubleshooting for Common Registration Issues

 I have created an account to enable a district user to access training opportunities from PowerSource.  I create the account yesterday, the user recieved the activation email, activiated it via the link, but still cannot access trainings:

-when she attempts to log it, she get a message says the username or password is incorrect.  

- when I look at her access it says "awating activation" and is still yellow.

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Community Support Expert
Community Support Expert

Re: Troubleshooting for Common Registration Issues

Hi! @jessanderson 

 

To help you further, I will reach out to you privately to gather more information, this is part of our efforts to protect the privacy of our community members.

 

You can view your private messages on the PowerSchool Community by selecting the envelope on the top right corner of any page, to the right of your avatar.  When a new message appears, you will see a number one symbol enclosed in a dark red circle on the envelope.


Muskan Sehar

PowerSchool Community Moderator


Remember to give Kudos to suggestions that help you! If a suggestion solves your issue, please select Accept As Solution on the post so others can see the solution, too!
Community Moderator