Troubleshooting for Common Registration Issues

joshk
PowerSchool Team
PowerSchool Team

Troubleshooting for Common Registration Issues

Hello everyone! 

 

The Community has recently seen an increase in Registration-Related posts. In order to better assist and address those inquiries, the following Registration KnowledgeBase article containing a list of FAQs has been created to better direct school-related as well as support-related issues: 

 

https://help.powerschool.com/t5/Registration-Most-Common/Family-Support-FAQ/ta-p/8198

 

We hope this information is beneficial, and we encourage your feedback in this thread if we can better address any further questions!

 

Best,

JoshK 

PowerSchool Community Admin

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1 Solution
PS_AM1
Veteran

Hi @JenLeague71,

 

Thank you for reaching out for assistance through the Community!  I will follow up with you through a direct message to assist you further.

 



Angelam7
PowerSchool Community Moderator

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47 Replies
BishalG
Community Support Expert
Community Support Expert

Hi Palmonia,

 

Thank you for your words of appreciation. 

Enrollment forms are created according to the specifications shared by the school district, which means they vary across school districts.  However, we have seen reports from some users of certain districts facing difficulty with the relationship to student drop-down.


A workaround that has worked for some of our members was to try removing the contact and re-adding the contact information.  You can find more information described by one of our community members on this thread.

If you continue to face an issue when selecting an option from the Relationship to student field drop-down, please reach out to the school district to report the issue and the district can work with PowerSchool support towards a solution.

 

To answer your third question, would you please help us understand if you are trying to add your second child to the Parent Portal or Home Access Center or your Enrollment account?



Bishal G.
PowerSchool Community Support Expert
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jessanderson
Rookie

 I have created an account to enable a district user to access training opportunities from PowerSource.  I create the account yesterday, the user recieved the activation email, activiated it via the link, but still cannot access trainings:

-when she attempts to log it, she get a message says the username or password is incorrect.  

- when I look at her access it says "awating activation" and is still yellow.

MuskanS
Community Support Expert
Community Support Expert

Hi! @jessanderson 

 

To help you further, I will reach out to you privately to gather more information, this is part of our efforts to protect the privacy of our community members.

 

You can view your private messages on the PowerSchool Community by selecting the envelope on the top right corner of any page, to the right of your avatar.  When a new message appears, you will see a number one symbol enclosed in a dark red circle on the envelope.


Muskan Sehar

PowerSchool Community Moderator


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Community Moderator
amarra
Apprentice

Hello! I am a new member to the community and I am trying to access an article (eFinance Plus Release Notes) for my job but I am receiving an error message stating "hmmm, it looks like you don't have access" and it directed me here. How do I get access to it? Thank you in advance!

SowmyaN
Expert

Hi @amarra 

 

In Community, we have a similar thread addressing how to gain access to view resources. I recommend reviewing the thread for resolution.

 

Access to Community Resources.

 

 



Sowmya Karmel
PowerSchool Community Moderator
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ashishkumarji
Padawan

Some common holds are academic suspension, missing immunizations, unpaid balance, missing transcript, etc. Some courses are set up so that the instructor can monitor exactly who enrolls in the class. These courses require special permission from the instructor/department in order to enroll.