Troubleshooting for Common Registration Issues

joshk
PowerSchool Team
PowerSchool Team

Troubleshooting for Common Registration Issues

Hello everyone! 

 

The Community has recently seen an increase in Registration-Related posts. In order to better assist and address those inquiries, the following Registration KnowledgeBase article containing a list of FAQs has been created to better direct school-related as well as support-related issues: 

 

https://help.powerschool.com/t5/Registration-Most-Common/Family-Support-FAQ/ta-p/8198

 

We hope this information is beneficial, and we encourage your feedback in this thread if we can better address any further questions!

 

Best,

JoshK 

PowerSchool Community Admin

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1 Solution
PS_AM1
Veteran

Hi @JenLeague71,

 

Thank you for reaching out for assistance through the Community!  I will follow up with you through a direct message to assist you further.

 



Angelam7
PowerSchool Community Moderator

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View solution in original post

51 Replies
MuskanS
Community Support Expert
Community Support Expert

Hi! @alcaparros2021 

 

I'll be happy to look into your access level.  To assist you further, would you please provide the link to the resource that you are trying to access in the Community?


Muskan Sehar

PowerSchool Community Moderator


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Community Moderator
yvonnemagala
PowerSchool Champion
PowerSchool Champion

Hello, I am getting a little frustrated when it comes to PS Registration Essentials.  I call the regular support telephone number and even though I follow the prompts to speak to someone about PS Registration, I end up getting transferred 3-5 times to the "correct" person. If I click on the prompt for PSR and the support member has no working knowlege of it, why is it prompting me in the first place?  Was on the phone 1 hour and was transferred 4 times....




jamiem7
Community Moderator
Community Moderator

Thank you for reaching out in the Community!

 

I apologize for your experience connecting with Registration Essentials Support.  The Registration Support Team is available for parents and students with the Registration Signature product.  Admin Support with Registration Signature and Registration Essentials is Supported through PowerSchool Student Information System (SIS) Support.  A case can be created by reaching out to PowerSchool SIS Support by phone, Live Chat, and in the case portal.  



Jamie H.
Lead Community Moderator

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jjd
Journeyman

Good Afternoon,

 

I just registered to create a new account to get access to articles through the PowerSchool Community. I am going through the Prepare to Build training right now and the trainer sent a link to an article but it says that I do not have access to it. I receive this message:

"Hmm, it looks like you don't have access to this resource"

 

How can I get access to be able to see the build and load checklist article?

 

Thanks!

 

parkersandra2001

I just took my email off by mistake. I still want emails for poweschool
mbk
Journeyman

I'm unable to access an article sent to me by our PS trainer.  This was the link that he sent us: https://help.powerschool.com/t5/PowerSchool-SIS-Knowledge-Base/PowerScheduler-Checklist-Build-and-Lo...

 

I get an error that states, "

Hmm, it looks like you don't have access to this resource

MuskanS
Community Support Expert
Community Support Expert

Hi @mbk , @jjd ,

 

Thank you for reaching out for assistance to the PowerSchool Community!

 

We are happy to help you with access to the PowerSchool Student Infomation System article. We strive to protect the user's personal information and to make sure that no private information is shared on the PowerSchool Community. I will follow up with you over a Private message.


Muskan Sehar

PowerSchool Community Moderator


Remember to give Kudos to suggestions that help you! If a suggestion solves your issue, please select Accept As Solution on the post so others can see the solution, too!
Community Moderator
xwen
Journeyman

Same issue here.

When clicking to open a link that our SIS project manager shared with us, we receive the message that we don't have the access right, please advise, thanks.

MuskanS
Community Support Expert
Community Support Expert

Hi @xwen,


Thank you for reaching out for assistance on the PowerSchool Community!

 

If there has been a long-time period of inactivity within the PowerSchool Community site, you may have been automatically logged out of the Community.  Due to this, you may not be accessing the article with your Community account, but as a user that has not logged into the Community.  Would you mind logging out of the PowerSchool Community and logging in again to see if you are able to successfully access the article? 

 

Would you please provide us the link to the article that you are trying to access so that we can troubleshoot the issue and assist you further?


Muskan Sehar

PowerSchool Community Moderator


Remember to give Kudos to suggestions that help you! If a suggestion solves your issue, please select Accept As Solution on the post so others can see the solution, too!
Community Moderator
jamiedanserereau
Apprentice

I get this same message when I try to access some files...can you please help?

ParitoshT
Community Support Expert
Community Support Expert

Hi @jamiedanserereau,

 

Please share the link to the resource that you are trying to access in the Community for us to troubleshoot this further and assist you.

 

ParitoshT

Community Moderator 

jamiedanserereau
Apprentice
ParitoshT
Community Support Expert
Community Support Expert

Hi @jamiedanserereau,

 

Thank you for your response.

 

Certain resources in the Community are open for all members while others are restricted to the users with access as Designated Support Contact. I will reach out to you through a case to discuss further on your Community access.

 

ParitoshT

Community Moderator 

parkersandra2001

Please give me my access back
shellee_brown
Rookie

I registered for an account so I may participate in a KS PowerSchool User's Group Conference Call later today (hopefully I haven't already missed it!) and when I try to click on the link to take me to the information (provided by the KS PowerSchool User's Group listserve) it takes me to a screen that says "looks like you don't have access to this resource".  How do I GET access to that resource so I can participate in the Conference Call?

SowmyaN
Expert

Hi @shellee_brown,

 

Would you please provide the link in which you are attempting to access the Kansas PowerSchool user's group conference call?



Sowmya Karmel
PowerSchool Community Moderator
Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
shellee_brown
Rookie

https://help.powerschool.com/t5/PowerSchool-SIS-State-Specific/PowerSchool-SIS-Kansas-State-Reportin...

 

The above was the link I was given to try to attend the KS PowerSchool Users group conference call.

AbrittyB
Community Support Expert
Community Support Expert

Hey @shellee_brown,

 

Powerschool community offers a wide variety of resources such as knowledge-based articles, product-specific forums, and updates which are both informative and engaging for community members. While some resources are available for all members, there are certain forums and knowledge-based articles that are limited to Designated Support Contacts within each district.

 

The Community Case Portal and state-specific knowledgebase articles are only accessible by  Designated Support Contacts within the school district.

 

I have a thread addressing a similar issue that should provide more details on this.

 

Please click here.

 

 

AbrittyB

PowerSchool Community Moderator

Please give Kudos to suggestions that help you!
If the answer helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!

Zenaredia89
Trainee

I have two children that needs PowerSchool id and password and I cannot get in contact with anyone. How can I get assistance with this?
JenLeague71
Padawan

Id try the Huntsville City Schools website or the individual schools website. I hope this helps.

Megano1018
Journeyman

I am having trouble logging in- please help for application