Troubleshooting for Common Registration Issues

AbrittyB
Community Support Expert
Community Support Expert

Re: Troubleshooting for Common Registration Issues

Hey @shellee_brown,

 

Powerschool community offers a wide variety of resources such as knowledge-based articles, product-specific forums, and updates which are both informative and engaging for community members. While some resources are available for all members, there are certain forums and knowledge-based articles that are limited to Designated Support Contacts within each district.

 

The Community Case Portal and state-specific knowledgebase articles are only accessible by  Designated Support Contacts within the school district.

 

I have a thread addressing a similar issue that should provide more details on this.

 

Please click here.

 

 

AbrittyB

PowerSchool Community Moderator

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Zenaredia89
Trainee

Re: Troubleshooting for Common Registration Issues

I have two children that needs PowerSchool id and password and I cannot get in contact with anyone. How can I get assistance with this?
JenLeague71
Padawan

Re: Troubleshooting for Common Registration Issues

Id try the Huntsville City Schools website or the individual schools website. I hope this helps.

Megano1018
Rookie

Re: Troubleshooting for Common Registration Issues

I am having trouble logging in- please help for application
MuskanS
Community Support Expert
Community Support Expert

Re: Troubleshooting for Common Registration Issues

Hi! @Megano1018,

 

I am sorry to hear that you are unable to login.  To assist you further, would you please provide more information regarding which particular PowerSchool Form/Product you were unable to login to? 


Muskan Sehar

PowerSchool Community Moderator


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Community Moderator
Palmonia
Recruit

Re: Troubleshooting for Common Registration Issues

Hello

 

1. Thanks for the resources you are sharing. i know we are all a bit overwhelmed at this time. Thank you to all those working behind the scenes, classrooms and boards

2. Has anyone reported that when adding another child the drop down box to select relationship to the child is blank?

3.  I have two children who are attending the same school (grades 5&6) but only one showed in the profile of students. Should I add him or will he be added automatically when is teacher does class update or something to the effect?

 

Thanks again. Keep up the fantastic work.

 

Palmonia

 

BishalG
Community Support Expert
Community Support Expert

Re: Troubleshooting for Common Registration Issues

Hi Palmonia,

 

Thank you for your words of appreciation. 

Enrollment forms are created according to the specifications shared by the school district, which means they vary across school districts.  However, we have seen reports from some users of certain districts facing difficulty with the relationship to student drop-down.


A workaround that has worked for some of our members was to try removing the contact and re-adding the contact information.  You can find more information described by one of our community members on this thread.

If you continue to face an issue when selecting an option from the Relationship to student field drop-down, please reach out to the school district to report the issue and the district can work with PowerSchool support towards a solution.

 

To answer your third question, would you please help us understand if you are trying to add your second child to the Parent Portal or Home Access Center or your Enrollment account?



Bishal G.
PowerSchool Community Support Expert
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jessanderson
Rookie

Re: Troubleshooting for Common Registration Issues

 I have created an account to enable a district user to access training opportunities from PowerSource.  I create the account yesterday, the user recieved the activation email, activiated it via the link, but still cannot access trainings:

-when she attempts to log it, she get a message says the username or password is incorrect.  

- when I look at her access it says "awating activation" and is still yellow.

MuskanS
Community Support Expert
Community Support Expert

Re: Troubleshooting for Common Registration Issues

Hi! @jessanderson 

 

To help you further, I will reach out to you privately to gather more information, this is part of our efforts to protect the privacy of our community members.

 

You can view your private messages on the PowerSchool Community by selecting the envelope on the top right corner of any page, to the right of your avatar.  When a new message appears, you will see a number one symbol enclosed in a dark red circle on the envelope.


Muskan Sehar

PowerSchool Community Moderator


Remember to give Kudos to suggestions that help you! If a suggestion solves your issue, please select Accept As Solution on the post so others can see the solution, too!
Community Moderator
amarra
Rookie

Re: Troubleshooting for Common Registration Issues

Hello! I am a new member to the community and I am trying to access an article (eFinance Plus Release Notes) for my job but I am receiving an error message stating "hmmm, it looks like you don't have access" and it directed me here. How do I get access to it? Thank you in advance!