The sales or support team keep disappearing

yup
New Member

The sales or support team keep disappearing

In the past year, we keep meeting  flaws in quotes and invoices. every time to correct a single mistake will take us average 45 days for waiting. Last week we find the new schoology updating quote showing wrong numbers again and no one answer our email for whole week which made us upsetting even more. I really cannot understanding how can this happen? We all can understand people make mistakes happenly, But I really don't get this situation. And I cannot find any proper solution to help us contact the disappearing support team and sales on any powerschool sites.

 

If anyone can help, please leave your email here and will be really appreciated.

 

1 Reply
ParitoshT
Community Support Expert
Community Support Expert

Re: The sales or support team keep disappearing

Hi @yup,

 

Thank you for reaching out for assistance in Community, we are pleased to assist you.

 

We have reached out to your Account Owner and the Customer Success Manager on your behalf and will be reaching out to you with updates shortly.

 

ParitoshT
Community Moderator

 

Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!