The Canvas grade passback timeout error?.

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Hobbyist

The Canvas grade passback timeout error?.

Hello,

 

 

We utilize Canvas as our LMS, and we set up grade passback to push assignments and grades back to PowerSchool. It has worked successfully in 12 of the 14 teachers who have set it up, but 2 cannot sync. Those that passback successfully do so pretty quickly, but those that do not go, timeout after 6-8 hours of “trying”. We get a “kimono timeout error” for those two instructors, though we have attempted many “fixes”. Does anyone here utilize Canvas, and if so have you seen this issue. We are getting some mild suggested fixes from Instructure, but to no avail.

 

 

thanks

iosman

2 Replies
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Community Support Expert
Community Support Expert

Re: The Canvas grade passback timeout error?.

Hey! @iosman123,

Thank You for reaching out in PowerSchool Community!

 

I have a great thread addressing a similar issue that would help you get a resolution about your concern.

I am providing the link to the thread, please click on the link below:

 

Canvas Grade Passback Timeout Error 

 

Also, I would recommend to please make sure if the Canvas is on the most recent version in the plugin management configuration. Would you please confirm that you are using the most recent version?

 

 

Hope this helps!

Please keep on participating in Community.

 

 

 

AbrittyB

PowerSchool Community Moderator

Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!

 

 

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Hobbyist

Re: The Canvas grade passback timeout error?.


@iosman123 wrote:

Hello,

 

 

We utilize Canvas as our LMS, and we set up grade passback to push assignments and grades back to PowerSchool. It has worked successfully in 12 of the 14 teachers who have set it up, but 2 cannot sync. Those that passback successfully do so pretty quickly, but those that do not go, timeout after 6-8 hours of “trying”. We get a “kimono timeout error” for those two instructors, though we have attempted many “fixes”. Does anyone here utilize Canvas, and if so have you seen this issue. We are getting some mild suggested fixes from Instructure, but to no avail.

 

 

thanks

iosman


thanks for the information.