Tech Support

kshreve
New Member

Tech Support

How do I get tech support for the Schoolspring site?

1 Reply
Community Support Expert SowmyaN
Community Support Expert

Re: Tech Support

Thank you for posting in the Community!

 

Some pages are open to all Community Members while others are restricted to certain roles within a district such as a Designated Support Contact.  If you are not a Designated Support Contact and you feel you should be a Designated Support contact, I recommend reaching out to a DSC in the district to request assistance with PowerSchool Product.  

 

You can also email businessoperations@powerschool.com and PowerSchool will work with your school district to request the role is added to your PowerSchool account on your behalf.

 

Here I have a great article addressing Getting started on PowerSchool Community as Designated Support Contact. 

 

If you are a Designated Support Contact and you are unable to access certain knowledge base articles and discussion forums in the Community, I recommend reviewing the tips below to ensure your PowerSchool Community account is set up to allow the correct access.

 

  • If you have created an account in the PowerSchool Community recently, it can take a few hours to allow the access level to update to your account.
  • We encourage users to create an account using their staff email address

 

 



Sowmya Karmel
PowerSchool Community Moderator
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