Tech Support

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Tech Support

How do I get tech support for the Schoolspring site?

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Community Support Expert
Community Support Expert

Re: Tech Support

Thank you for posting in the Community!


Some pages are open to all Community Members while others are restricted to certain roles within a district such as a Designated Support Contact.  If you are not a Designated Support Contact and you feel you should be a Designated Support contact, I recommend reaching out to a DSC in the district to request assistance with PowerSchool Product.  


You can also email and PowerSchool will work with your school district to request the role is added to your PowerSchool account on your behalf.


Here I have a great article addressing Getting started on PowerSchool Community as Designated Support Contact. 


If you are a Designated Support Contact and you are unable to access certain knowledge base articles and discussion forums in the Community, I recommend reviewing the tips below to ensure your PowerSchool Community account is set up to allow the correct access.


  • If you have created an account in the PowerSchool Community recently, it can take a few hours to allow the access level to update to your account.
  • We encourage users to create an account using their staff email address



Sowmya Karmel
PowerSchool Community Moderator
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