TalentEd Hire

[cherylrice]

Hi everyone,

I am currently filling out an application for a job on TalentEd. Unfortunately, I am having problems updating one of my employers for my Employment History.  I need to change the name of my Employer however it does not give me the option to change the name when I click edit.  I also tried to press the Delete Selected button to re-enter the information however it does not do anything.  Is there something else that I can try? 

Thanks!

Cheryl

[ering]

Thank you cherylrice,

The inabililty to delete or edit work history has been reported as a bug within this module. 

 Please reach out to Support by creating a case, and they will be able to assist you in removing the information at the database level.  If you have not applied to any other positions, the account can be purged by Support as well.  If you have applied to more than one position, Support will be able to assist you with help from someone at the database level.

You will be in great hands with the Support Team!

Thank you so much cherylrice, have a fantastic day! 

[Josecobi]

Hello, I am experiencing the same problem. I am trying to find where I can start a case but I can't find it. Could you please provide a link?

Thank you

[cherylrice]

Hi Erin,

Thank you for the information.  Can you direct me where to go to reach out to Support to start a case?  I clicked on Contact Support and clicked that I am teacher, but I do not know where to go from there.

Thank you!

Cheryl

[lake122]

I also need help fixing this bug. When I go in to create a support ticket it is not clear which division Talent Ed is a part of, and every division I try says I do not have accesss.

Can you post a link to the right place?

Thanks!

Charles

[jamiem7]

Thank you for your responses in the Community!

I recommend reaching out to Unified Talent Hire Enterprise Support.

[lake122]

Thank you. What is the typical response time for support emails? I sent it yesterday, just want to know how long to expect. I will also try to call later but it is hard to call about applying for one job when you spend all day at the job you want to leave 🙂

Thanks!

Charles

[jamiem7]

I will be happy to look into the initial response time with the Applicant Support team. I will submit an update once I am able to view this information.

[jamiem7]

Thank you for your patience while I look into this issue and the response time for Applicant Support!  

We have received reports from users regarding the update of employers in the Employment History section.   The PowerSchool Development team is aware of the reports and working to resolve the issue quickly!  Applicant Support should reach out through your case with any updates and when the issue has been resolved.

[lsonday170]

Hello, I just filled out an application on TalentEdHire.  When I got to the last page, I affirmed, put in my initials and clicked on save and submit and it took me to a page that says 'Oops! Houston we have a problem'.  Please help me correct this asap.

Thanks!

[PS_AM1]

Hi @lsonday170,

Thank you for reaching out for assistance through the Community!  We received reports earlier of applicants experiencing issues when attempting to attach documents and submit applications.  It appears this issue has since been resolved.  I recommend attempting again and if you continue to experience this issue, please let us know.

[shellwall13]

I am running into the same issue.  I transferred my account over from another TalentEd website which was fine, and now my employment section is jumbled, and in correct in this new application.  I am unable to edit or delete employment entries.  This is keeping me from submitting my application.  I emailed support two days ago for assistance, and have yet to hear back?  Any ideas how I can proceed?  I would hate to lose out on an awesome opportunity because of a technical issue.  Thank you in advance.

[PS_AM1]

Hi @shellwall13,

Thank you for reaching out for assistance through the Community!  At this time, there is not a workaround to edit employment entries.  We appreciate your patience as the PowerSchool Development team is aware of the reports and working to resolve the issue quickly.  Applicant Support should be following up with you soon.  We apologize for any inconvenience.

[scrandall]

Hi, 

I am having a similar issue where one of my jobs on Employement History was doubled, and now the option to delete is gone (there used to be a box you could click to select the job line, then click "Delete Selected" but the box is now gone, although "Delete Selected" remains, there is no way to utilize it.)  Second, I have three linked accounts, and my references and their replies are saved on two accounts, but on the third, the references' replies have disappeared and now seem to be marked as "Not Replied" even though the replies were originally sent in about eleven months ago.  (And no, there is not a warning about references only being good for one calendar year; even then, we are still within the one calendar year period, and these should not have disappeared.)  What can I do to resolve these issues, as I'm concerned problems with this site might be hindering employment opportunities at this point.

Thanks, 

scrandall

[jamiem7]

Thank you for reaching out in the Community!

While the Community is a great place for questions and we encourage you to continue posting in the Community for users' best practices, I recommend reaching out to Unified Talent Support to look into your linked accounts and references associated with your accounts.  Support can also provide an update on the issue of deleting work experience.  This issue has been reported to PowerSchool Developers that are working quickly to find the root cause and resolve the ability to delete within applications.

[scrandall]

Thanks, I did create two separate cases for the two issues. I understand they are aware of the issue and working to resolve it, but with this post going back to April, and it is now two months later, without the issue being resolved system-wide, I have concerns about errors impacting potential employment. I will update when I have some sort of resolution or answer.

[jamiem7]

I have shared your feedback with the Unified Talent Support Team!  We appreciate you for sharing any updates you receive for other users in the Community!

[Cherryl]

I have been on hold for 60 minutes so far can anyone provide support. 

Cherryl

[jamiem7]

Thank you for sharing your experience in the Community!

I have shared your wait time with Unified Talent Support!  I see there is a case created for you with Unified Talent Support.  The Support representative should be reaching out to you.

[lake122]

FYI to all waiting. I submitted a ticket about six weeks ago. They were very nice, but the answer was "we know its a problem, we are working on it, there is nothing we can do". And the ticket was closed.

So.....yeah. I just created a new profile. I dont think they realize this is people trying to get jobs and feed their families.

Again, very nice people but I dont see any urgency

[jamiem7]

Thank you for reaching out in the Community for an update!

I'm sorry you are experiencing difficulties deleting entries within your application in Unified Talent.  I see your case has been escalated to our developers. We're working hard to investigate this issue and get a resolution in place as quickly as possible. We will provide an update within your case once the issue is resolved.

We apologize for the inconvenience this is causing and appreciate your patience as we work through the issue.