Students' profile pictures cannot be updated.

zyang328
Journeyman

Students' profile pictures cannot be updated.

I am a teacher and I am trying to update all students' profile picture in ESchool Plus. For those students who already had a previous profile picture, they cannot be updated. I upload the photo and click save. It is saved but their avatar still showing the previous profile picture. Please help me to fix this problem. Thank you. 

1 Reply
JyotishkaB
Community Support Expert
Community Support Expert

Hi @zyang328

 

We recommend you try to reload the page on a different browser and see if the profile picture of the appropriate size saves. If it still does not it could be an issue with permissions. You should then reach out to your district Designated Contact Support so that they can look into the permissions. 

 

 

Jyotishka B.
Community Moderator



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