Student Locked out account

williamsp
Hobbyist

Student Locked out account

Student has been locked out account. See image below.

 

 

Screen Shot 2021-03-23 at 11.49.52 AM.png

1 Solution
williamsp
Hobbyist

Not sure of the product. It is our Career page where students can log in using their log in credentials and apply for job opportunities. 

 

Here is the link:

The New School Job Site | Home

View solution in original post

10 Replies
benjamin
Practitioner

This contains student PII and you should delete it.

benjamin
Practitioner

Thank you, mods!

Reshma
Community Support Expert
Community Support Expert

Hi @williamsp,

 

Thank you for reaching out to PowerSchool Community!

 

To assist you further, would you please let us know the name of the PowerSchool Product in which the student is being locked out?



Reshma
PowerSchool Community Support Expert

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benjamin
Practitioner

I have no idea. You should check with the OP.

Reshma
Community Support Expert
Community Support Expert

Hi @benjamin,

 

I truly apologize for tagging you instead of Williams.  We have figured out the product as PeopleAdmin.  

 

Have a great day and Happy PowerSchooling!



Reshma
PowerSchool Community Support Expert

Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
williamsp
Hobbyist

Not sure of the product. It is our Career page where students can log in using their log in credentials and apply for job opportunities. 

 

Here is the link:

The New School Job Site | Home

View solution in original post

DanM3
PowerSchool Champion
PowerSchool Champion

Also for security reasons, this should be posted to the PowerSchool SIS Admin forum and not a general public forum.

 

Dan Morgan
Saint Mary's College High School - Berkeley, CA
PowerSchool Hosted - v 20.4.3 - 600 Students
PowerSchool User and Admin since 2000

MuskanS
Community Support Expert
Community Support Expert

Hi! @williamsp 

 

After several incorrect login attempts (a correct username and incorrect password are entered), the user's account will be locked.  We recommend reaching out to the Human Resource department, where an admin-level user should be able to unlock the account.


Muskan Sehar

PowerSchool Community Moderator


Remember to give Kudos to suggestions that help you! If a suggestion solves your issue, please select Accept As Solution on the post so others can see the solution, too!
Community Moderator
MDavis1
Community Moderator
Community Moderator

@williamsp We'll create a case and reach out to you with more information about unlocking applicant accounts.  Thanks!

williamsp
Hobbyist

Thanks so much for your help. 

 

Looking forward to hearing back.