Smartfind Express - Not Receiving Notifications

cluyando
Recruit

Smartfind Express - Not Receiving Notifications

Hello, I am a substitute teacher and need help with Smartfind Express. For some reason, I am not getting any notifications when jobs are available. I have all notifications turned on using the app and also the web version. I have all classifications and locations selected and I made sure all my info is correct. I do not receive any notifications by phone or by email when jobs are available. How can this be fixed so I can receive notifications and/or emails when jobs become available?

4 Replies
JyotishkaB
Community Support Expert
Community Support Expert

Hi @cluyando

 

If you have enabled Notifications under Settings and are still not receiving one, you would need to check if the Job digest option is selected under push notification. Enabling it will notify you of the posted jobs. 

 

If you navigate from the Menu System Operations > System Communication Log > Communication Type: Mobile Job Digest Notification, you will be able to see if that system did send a job digest. 

 

If you still do not receive notifications on the app, there may be some issue at the district end and in that case, you would need to reach out to the district's Designated Support Contact directly for assistance. 

 

Jyotishka B.
Community Moderator



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cluyando
Recruit

Neither solution is working. Job digest is on. All notifications are turned on. I called my district and they say everything looks good on their end. What issues are you referring to? What should I tell them to check? 

cluyando
Recruit

UPDATE: This is weird and frustrating at the same time. So, I am getting all push notifications except the one that notifies me when jobs are available. I believe the Job Digest is suppose to send them but it doesn't and it is On. All my notifications are ON. How can I get all the other notifications except this one? 

JyotishkaB
Community Support Expert
Community Support Expert

@cluyando 

 

This is really odd. The SmartFind Express Support team will need to have a look into your system setup to find the root cause. We recommend that you reach out to your District Operator reporting the issue so that they can work with the Support through a case to troubleshoot further. 

Jyotishka B.
Community Moderator



Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!