Smartfind Express - Not Receiving Notifications

[cluyando]

Hello, I am a substitute teacher and need help with Smartfind Express. For some reason, I am not getting any notifications when jobs are available. I have all notifications turned on using the app and also the web version. I have all classifications and locations selected and I made sure all my info is correct. I do not receive any notifications by phone or by email when jobs are available. How can this be fixed so I can receive notifications and/or emails when jobs become available?

[JyotishkaB]

Hi @cluyando

If you have enabled Notifications under Settings and are still not receiving one, you would need to check if the Job digest option is selected under push notification. Enabling it will notify you of the posted jobs. 

If you navigate from the Menu System Operations > System Communication Log > Communication Type: Mobile Job Digest Notification, you will be able to see if that system did send a job digest. 

If you still do not receive notifications on the app, there may be some issue at the district end and in that case, you would need to reach out to the district's Designated Support Contact directly for assistance. 

[cluyando]

Neither solution is working. Job digest is on. All notifications are turned on. I called my district and they say everything looks good on their end. What issues are you referring to? What should I tell them to check? 

[cluyando]

UPDATE: This is weird and frustrating at the same time. So, I am getting all push notifications except the one that notifies me when jobs are available. I believe the Job Digest is suppose to send them but it doesn't and it is On. All my notifications are ON. How can I get all the other notifications except this one? 

[JyotishkaB]

@cluyando 

This is really odd. The SmartFind Express Support team will need to have a look into your system setup to find the root cause. We recommend that you reach out to your District Operator reporting the issue so that they can work with the Support through a case to troubleshoot further. 

[zooeyscout]

Have had the same issue for two years with our district as well. Have gone through all steps above bunberous times. When reaching out to district they say to reach out to Powerschool.

[JyotishkaB]

Hi @zooeyscout

We are sorry you are facing this issue. However, if enabling email notification and push notification for Job digest does not fix the issue, you would need to report this to the District Operator or Technical Contact as only they can work with the PowerSchool Support and have them access your accounts to find the root cause and troubleshoot further.

[zooeyscout]

Thanks. I have and they always say they can't do anything.

[zooeyscout]

I miss when we used Frontline. Notifications we're so much better.

[cluyando]

I use Frontline for another district and it works so much better. The problem is definitely with Smartfinder. It's not a coincidence that many of us are having the same issue. 

[JyotishkaB]

Hi @zooeyscout, @cluyando

We will need to gather information on your accounts to troubleshoot further. Since your personal data associated with your accounts and agreements with the district would be shared, you will need to contact your district/school who can gather the information and share it with the Support team to further review.