SIS case portal access

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GingerM
Journeyman

SIS case portal access

When I try to put in a ticket for PowerSchool I get this:

"Hmm, it looks like you don't have access to this resource"

I am the technical contact for our district and have had access until this week.

Thanks, Ginger

1 Solution

Accepted Solutions
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PS_AM1
Veteran

Re: SIS case portal access

Hi @GingerM,

 

Thank you for reaching out for assistance through the Community!

I will follow up with you through private message to gather more information.



Angelam7
PowerSchool Community Moderator

Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!

View solution in original post

5 Replies
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PS_AM1
Veteran

Re: SIS case portal access

Hi @GingerM,

 

Thank you for reaching out for assistance through the Community!

I will follow up with you through private message to gather more information.



Angelam7
PowerSchool Community Moderator

Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!

View solution in original post

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jkrainak
Rookie

Re: SIS case portal access

Hello - I too am getting this error message when trying to access SIS articles

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Community Moderator jamiem7
Community Moderator

Re: SIS case portal access

Thank you for reaching out for assistance through the Community!

I will follow up with you through private message to gather more information.



Jamie H.
PowerSchool Community Moderator
Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
TerriM16
Recruit

Re: SIS case portal access

I'm also having problems accessing articles and subscribing to content updates.

 

Terri Mohler

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Community Support Expert MuskanS
Community Support Expert

Re: SIS case portal access

Hi! @TerriM16,

 

We have a great thread that addresses the reasons why users may receive an access message.  I recommend checking out the resolutions in this thread.  

 

The article Getting-Started-on-PowerSchool-Community should guide you through getting started as a Designated Support Contact.


Muskan Sehar

PowerSchool Community Moderator


Remember to give Kudos to suggestions that help you! If a suggestion solves your issue, please select Accept As Solution on the post so others can see the solution, too!Community Moderator