I am trying to respond to an email that I received back about a case I submitted. When I try to respond it tells me that I don't have access to this page.
Thank you for posting in the Community!
I understand your concern about not being able to access the case portal. Some pages are open to all Community Members while others are restricted to certain roles within a district such as a Designated Support Contact.
If you are not a Designated Support Contact and you feel you should be a Designated Support contact, I recommend reaching out to a DSC in the district to request assistance with PowerSchool Product.
You can also email firstname.lastname@example.org and PowerSchool will work with your school district to request the role is added to your PowerSchool account on your behalf. I have a great thread addressing this issue: Designated Support Contact