Responding to a case email


Responding to a case email

I am trying to respond to an email that I received back about a case I submitted. When I try to respond it tells me that I don't have access to this page.

1 Reply
Community Support Expert
Community Support Expert

Re: Responding to a case email

Hi @Wibeto74,


Thank you for posting in the Community!


I understand your concern about not being able to access the case portal. Some pages are open to all Community Members while others are restricted to certain roles within a district such as a Designated Support Contact.  


If you are not a Designated Support Contact and you feel you should be a Designated Support contact, I recommend reaching out to a DSC in the district to request assistance with PowerSchool Product.  


You can also email and PowerSchool will work with your school district to request the role is added to your PowerSchool account on your behalf.   I have a great thread addressing this issue: Designated Support Contact

Sowmya Karmel
PowerSchool Community Moderator
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