Responding to a case email

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Responding to a case email

I am trying to respond to an email that I received back about a case I submitted. When I try to respond it tells me that I don't have access to this page.

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Community Support Expert
Community Support Expert

Re: Responding to a case email

Hi @Wibeto74,

 

Thank you for posting in the Community!

 

I understand your concern about not being able to access the case portal. Some pages are open to all Community Members while others are restricted to certain roles within a district such as a Designated Support Contact.  

 

If you are not a Designated Support Contact and you feel you should be a Designated Support contact, I recommend reaching out to a DSC in the district to request assistance with PowerSchool Product.  

 

You can also email businessoperations@powerschool.com and PowerSchool will work with your school district to request the role is added to your PowerSchool account on your behalf.   I have a great thread addressing this issue: Designated Support Contact



Sowmya Karmel
PowerSchool Community Moderator
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