I understand your concern about not being able to access the case portal. Some pages are open to all Community Members while others are restricted to certain roles within a district such as a Designated Support Contact.
If you are not a Designated Support Contact and you feel you should be a Designated Support contact, I recommend reaching out to a DSC in the district to request assistance with PowerSchool Product.
You can also email firstname.lastname@example.org and PowerSchool will work with your school district to request the role is added to your PowerSchool account on your behalf. I have a great thread addressing this issue:Designated Support Contact
Sowmya Karmel PowerSchool Community Moderator Remember to give Kudos to suggestions that help you! If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!