Registration

PowerSchool Team
PowerSchool Team

Re: Unable to register child

Good Afternoon @CamilleB1!

 

Thank you for your post. The Registration Team has created a document to address some of the most frequently asked questions during the Registration season. That article may be found here: 

 

https://help.powerschool.com/t5/Registration-Most-Common/Family-Support-FAQ/ta-p/8198.

 

Should you have further questions, you will want to reach out to your school for assistance with login for the school district. That information is usually located on the district website, but since each district may have a slightly different setup, they should be able to better direct you to the correct registration URL. In the event they are unable to assist, they should be able to direct you to Support as needed!

 

Best,

JoshK

PowerSchool Admin

Remember to give Kudos to suggestions that help you! If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
moscowmomx2
New Member

Registration Problems

We are new to PS. We never even heard of it before moving here. I am having the hardest time trying to register. I am trying to create my parent account and when i attempt to add my daughter, i get a yellowish brown box that states the following: "(daughters name) has not been added to your account. Valid student information must be entered". I have tried to figure this out with the school secretary and she doesn't know why it won't add my daughter either. It is very frustrating, especially as this is really the only communication parents have with the teachers. PLEASE HELP! I have tried to call in and get placed on a hold for over 30 mins. I am taking time out of my work day to do this and it should not be this difficult!

Community Moderator JanD
Community Moderator

Re: Registration Problems

Hello moscowmomx2 -

 

Thank you for your post in the PowerSchool Community.  We are sorry to hear that you are experiencing difficulties with registration and can understand your frustration.  In order to better assist and address those questions regarding Registration, the following Registration KnowledgeBase article, containing a list of FAQs, has been created to help clarify school-related as well as support-related issues.  This article also contains steps for when and how to contact our support teams.

 

https://help.powerschool.com/t5/Registration-Most-Common/Family-Support-FAQ/ta-p/8198

 

We hope you find this information is beneficial, and we encourage your feedback in this thread if we can better address any further questions!

 

We appreciate your participation in the PowerSchool Community.

JanD

PowerSchool Community Moderator

Remember to give Kudos to suggestions that help you! If a suggestion solves your issue, please select Accept As Solution on the post so others can see the solution, too!

 


@moscowmomx2 wrote:

We are new to PS. We never even heard of it before moving here. I am having the hardest time trying to register. I am trying to create my parent account and when i attempt to add my daughter, i get a yellowish brown box that states the following: "(daughters name) has not been added to your account. Valid student information must be entered". I have tried to figure this out with the school secretary and she doesn't know why it won't add my daughter either. It is very frustrating, especially as this is really the only communication parents have with the teachers. PLEASE HELP! I have tried to call in and get placed on a hold for over 30 mins. I am taking time out of my work day to do this and it should not be this difficult!


 

JanD
PowerSchool Community Moderator
sherell123
Novice

Re: Unable to register child

i have been trying for hrs and i can't get through

Community Moderator waynero
Community Moderator

Re: Unable to register child

Hi sherell123,

 

I see you've been able to speak with Support about being unable to connect.

 

I hope they were able to assist you with a resolution.

 

 

Best,

 

WayneRo

PowerSchool Admin

 

Remember to give Kudos to suggestions that help you! If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
CurtisCrew3
Padawan

Unable to register child

I click on the link at the school website and it doesn't go anywhere numerous people in my neighborhood and surrounding area have stated the same thing.
PowerSchool Team
PowerSchool Team

Re: Unable to register child

Good Afternoon @CurtisCrew3!

 

Thank you for your post. I will be reaching out to via private message to better assist you momentarily.

 

Best,

 

JoshK

PowerSchool Community Admin

Remember to give Kudos to suggestions that help you! If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
caseyjohnson7
Novice

Re: Unable to register child

I believe I am having the same issues.  What is the fix?

PowerSchool Team
PowerSchool Team

Re: Unable to register child

Good morning @caseyjohnson7!

 

If the Registration link is broken and does not redirect you to the school's actual Registration page, you will want to reach out to the district to have them reconfigure their URL so it redirects to the right form. If you are redirected to a form page and it is showing that the form is currently closed, the district may not have opened the Registration site up just yet. In that case, you will want to reach out to the district to verify that the forms are ready for parents to fill out and submit and they should be able to make them available to you. 

 

Additionally, should you continue to have difficulty with access and if the district is able to verify the forms are available, we recommend reaching out to Registration Support. One of the reps there should be able to better determine the availability of the district's registration forms in your area and better direct you on how to access it successfully!

 

Best,

JoshK

PowerSchool Community Administrator

Remember to give Kudos to suggestions that help you! If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
ksmash75
Padawan

Re: Unable to register child

I am also having issues with registering my child.