Registration

PowerSchool Team
PowerSchool Team

Re: Registration

Good Afternoon @astock!

 

Thank you for your post!

 

For users receiving a message that their registration is unavailable, you will want to reach out to your school to check on the dates for registration for the district. That notification that the window may have passed or has been temporarily closed. The school should be able to work with you to open up the registration window for you if needed!

 

Best,

JoshK

PowerSchool Community Admin

Remember to give Kudos to suggestions that help you! If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
whit9981
New Member

Registration

I am not able to register my 2 children who are previous students. Any help would be greatly appreciated. Thanks in advance
anosborne83
Padawan

Re: Registration

Im having the same issue tells me their info is invalid but i can login undwr yhe student portal to see their classes. Just doesnt make sense... HELP!!!
Pjmrj04
Journeyman

Re: Registration

Same here, I can go into their grades and look how do they but I can't login to register returning students. I am so piss and mad. Tried all day yesterday and today.
Pjmrj04
Journeyman

Re: Registration

I am getting mad with this, I can't register my second returning school. It keep saying wrong password and username.
Community Moderator kevins
Community Moderator

Re: Registration

Hi @whit9981, @Pjmrj04, @anosborne83!

 

I am very sorry that you have been having so much trouble getting your students registered. I understand why that could be frustrating.

 

Depending on your specific situation, you may either want to contact your individual school / school district for support or contact our Family Support line.

 

If you are having trouble logging in to your school district's PowerSchool Public Portal so that you can register your students then you would need to reach out to your school district for support. Our Family Support doesn't have access to PowerSchool accounts and wouldn't be able to work to either reset your password or confirm any information provided by the school. This would also be the case if you are trying to create an account in the PowerSchool Public Portal and are getting any errors or missing the Access ID and Access Password. If the School District is unable to resolve the issue, they can reach out to support on your behalf and work with us directly to resolve the issue.

 

If you are having issues logging in to your school's InfoSnap portal or getting errors on the form, it would be best to reach out to our Family Support using one of the methods below. If it is regarding anything password or account related then you would need to call in by phone. After verifying your security questions, we can continue troubleshooting your account issues.

  • Email:  support@infosnap.com
  • Support Hours: Monday- Friday 6:00AM-5:00PM PST
  • Phone: 866-434-6276 Press 1 and then 4 for Registration Support

Hopefully, one of these methods should be able to get you through the issues you are seeing. Thank you for posting on our forum!

 

-Kevin

 

Asantiago2186
New Member

Error when submitting online registration

I'm having an issue with submitting the registration form for my children. It says invalid form or that I have not filled out the required fields. I have been over the form numerous times and do not see anything wrong with it. My mother in law also looked and could not find any isssues.
PowerSchool Team
PowerSchool Team

Re: Error when submitting online registration

Good afternoon @Asantiago2186!

 

Thank you for taking time to post in the Community! I am sorry to hear you are having difficulty with submitting online registration. 


If you are having trouble logging in to your school district's PowerSchool Public Portal so that you can register your students, then you will want to contact your school district for support. Our Family Support doesn't have access to PowerSchool accounts, thus the school your child attends will want to make any changes to account or registration form information. This would also be the case if you are trying to create an account in the PowerSchool Public Portal and are getting any errors or missing the Access ID and Access Password. If the School District is unable to resolve the issue, they can reach out to support on your behalf and work with us directly to resolve the issue.


If you are having issues logging in to your school's InfoSnap portal or getting errors on the form, it would be best to reach out to our Family Support using one of the methods below. If it is regarding anything password or account related then you would need to call in by phone. After verifying your security questions, we can continue troubleshooting your account issues.

 

Email: support@infosnap.com
Support Hours: Monday- Friday 6:00AM-5:00PM PST
Phone: 866-434-6276 Press 1 and then 4 for Registration Support

 

Best,

JoshK

PowerSchool Community Admin

Remember to give Kudos to suggestions that help you! If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
Jl959800
New Member

Registration snap code

My registration added my phone number several times and kept giving me an error. I went back 2 times to fix it. Then it said I was taking too long and logged me out. After it logged me out I was no longer able to log in and finish my registration. When I do it says I must log in when I did, it says that the snap code is already being used by me. How can I get a new snap code or get passed this so I can complete my sons school registration? Thanks for any help!
PowerSchool Team
PowerSchool Team

Re: Registration snap code

Good morning @Jl959800!

 

Thank you for taking time to post in the Community!

 

If you are experiencing difficulty with your Snap code and need to obtain a new one, you will want to reach out to your school to have that information reset. If you require additional assistance, a number of common Frequently Asked Questions, including information on Registration Support can be found int the following article: 

 

 https://help.powerschool.com/t5/Registration-Most-Common/Family-Support-FAQ/ta-p/8198

 

Best,

JoshK 

PowerSchool Community Admin

Remember to give Kudos to suggestions that help you! If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!