Registration

jackiann
Padawan

Registration

I have finished completed my registration forms,however,am getting a prompt that it is not yet complete on the grounds of invalid phone number format,this is preventing me from submitting,please advise.

1 Solution
MichelleB
Community Moderator
Community Moderator

Hi blackcat475

 

Have you contacted your school to see if your credentials are valid or if you account might need to be reactivated?  Although not the same message you are seeing, you might find the following two Knowledge Base articles helpful:

 

https://help.powerschool.com/t5/District-Code-and-Login/How-do-I-log-into-PowerSchool-How-can-I-find...

 

https://help.powerschool.com/t5/District-Code-and-Login/When-I-try-to-sign-in-on-the-app-I-m-getting...

 

If working with your school doesn't resolve the issue you are having, one of the articles does include instructions for opening a case with PowerSchool Mobile Support.

 

I hope that this is helpful.

 

 


Michelle B
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87 Replies
FionaKinder
Journeyman

I am having trouble accessing the registration forms to do the preregistration. Can someone let me know where to find them? Thanks in advance!
joshk
PowerSchool Team
PowerSchool Team

Good Morning @FionaKinder!

 

Thank you for your post! For any issues related to accessing Registration forms, you will want to reach out to your child's school to confirm the registration link is up to date and to have them perform any additional troubleshooting as needed. Our Registration Team has also created a document of the most common questions asked during Registration season. That article may be found here:

 

https://help.powerschool.com/t5/Registration-Most-Common/Family-Support-FAQ/ta-p/8198

 

Please reach out to us again if we can better address any further questions!

 

Best,

JoshK 

PowerSchool Community Admin

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VLAVERDE
Journeyman

It doesn't let me finish the School restitration, gives me an error message saying there was a problem entering the info. it is for Clayton Valley Charter School

jbidk
Community Manager
Community Manager

Hi @VLAVERDE

 

Thank you for your post in our Community! We'll be in touch shortly to help with your registration questions.

 

 

JbidK
PowerSchool Community Manager
michelle_bradley

 

I am helping parents register at Glencoe Elementry school. I am an employee at GES.  I have several people that have created account to register.  when we go to the link to register a returning student and put in the snapcode and birthdate it gives us this snapcode error.  Where do we go to log in as username and password?

 

Snapcode Problem

 

We are sorry, but there is a problem with the snapcode. It appears that the snapcode has already been associated with a different family account. In order to access this Returning Student Registration you MUST sign in as Craig H. (che*****@out*****.com) .

Note: a snapcode corresponds to a specific student’s Returning Student Registration . It can only be linked to a single PowerSchool Registration account (Email Address/Password). Once a snapcode has been linked to a specific account, those forms can only be accessed by logging in with that email address.

jbidk
Community Manager
Community Manager

 Hi @michelle_bradley

 

Thank you for your post in our Community. We have created a resource to help with the most common registration questions we are seeing:

 

https://help.powerschool.com/t5/Registration-Most-Common/Family-Support-FAQ/ta-p/8198

 

We hope this is helpful. Please let us know if we can continue to help.

 

 

JbidK
PowerSchool Community Manager
Reese
Trainee

I was able to register my son but cannot find the forms or where to put in snapcode
jbidk
Community Manager
Community Manager

Hi @Reese

 

Thank you for your post in our Community! We've created a resource to help with the most common registration questions we see. We hope you'll find this helpful:

 

https://help.powerschool.com/t5/Registration-Most-Common/Family-Support-FAQ/ta-p/8198

 

Please let us know if we can continue to help!

 

 

JbidK
PowerSchool Community Manager
dbrandt
Recruit

Hello,

I am trying to re-register my children for school.  I received the link via my email.  I click on the link but cannot remember the password.  When I go to forgot passwork link, it tells me that the email is invalid.  I have contacted the school tech department.  I am a teacher at the school and am using my school email.  The tech department said they are unable to assist and to contact your support team.  Please help as soon as you can.  The password I thought I used doesn't work. 

I have also tried to call customer support and was on hold for over 30 minutes with no answer except to please hold due to all agents are currently assisting other customers.

 

 

joshk
PowerSchool Team
PowerSchool Team

Hello @dbrandt!

 

Thank you for your response. I am sorry to hear you are still having difficulty. I will be reaching out to you via private message shortly to better assist you. 

 

Best,

JoshKinn

PowerSchool Community Admin

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CamilleB1
Recruit

who do i talked to if im having trouble getting back to regristration form and i dont know how to get to it on the powerschool

Camille Bolton
joshk
PowerSchool Team
PowerSchool Team

Good Afternoon @CamilleB1!

 

Thank you for your post. The Registration Team has created a document to address some of the most frequently asked questions during the Registration season. That article may be found here: 

 

https://help.powerschool.com/t5/Registration-Most-Common/Family-Support-FAQ/ta-p/8198.

 

Should you have further questions, you will want to reach out to your school for assistance with login for the school district. That information is usually located on the district website, but since each district may have a slightly different setup, they should be able to better direct you to the correct registration URL. In the event they are unable to assist, they should be able to direct you to Support as needed!

 

Best,

JoshK

PowerSchool Admin

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moscowmomx2
New Member

We are new to PS. We never even heard of it before moving here. I am having the hardest time trying to register. I am trying to create my parent account and when i attempt to add my daughter, i get a yellowish brown box that states the following: "(daughters name) has not been added to your account. Valid student information must be entered". I have tried to figure this out with the school secretary and she doesn't know why it won't add my daughter either. It is very frustrating, especially as this is really the only communication parents have with the teachers. PLEASE HELP! I have tried to call in and get placed on a hold for over 30 mins. I am taking time out of my work day to do this and it should not be this difficult!

JanD
Community Moderator
Community Moderator

Hello moscowmomx2 -

 

Thank you for your post in the PowerSchool Community.  We are sorry to hear that you are experiencing difficulties with registration and can understand your frustration.  In order to better assist and address those questions regarding Registration, the following Registration KnowledgeBase article, containing a list of FAQs, has been created to help clarify school-related as well as support-related issues.  This article also contains steps for when and how to contact our support teams.

 

https://help.powerschool.com/t5/Registration-Most-Common/Family-Support-FAQ/ta-p/8198

 

We hope you find this information is beneficial, and we encourage your feedback in this thread if we can better address any further questions!

 

We appreciate your participation in the PowerSchool Community.

JanD

PowerSchool Community Moderator

Remember to give Kudos to suggestions that help you! If a suggestion solves your issue, please select Accept As Solution on the post so others can see the solution, too!

 


@moscowmomx2 wrote:

We are new to PS. We never even heard of it before moving here. I am having the hardest time trying to register. I am trying to create my parent account and when i attempt to add my daughter, i get a yellowish brown box that states the following: "(daughters name) has not been added to your account. Valid student information must be entered". I have tried to figure this out with the school secretary and she doesn't know why it won't add my daughter either. It is very frustrating, especially as this is really the only communication parents have with the teachers. PLEASE HELP! I have tried to call in and get placed on a hold for over 30 mins. I am taking time out of my work day to do this and it should not be this difficult!


 

We appreciate your participation in the PowerSchool Community.

JanD
PowerSchool Community Moderator


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sherell123
Recruit

i have been trying for hrs and i can't get through

PS_WR1
Specialist

Hi sherell123,

 

I see you've been able to speak with Support about being unable to connect.

 

I hope they were able to assist you with a resolution.

 

 

Best,

 

WayneRo

PowerSchool Admin

 

Remember to give Kudos to suggestions that help you! If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
patty2018
Trainee

I am attempting to register my daughter for school but the system will not accept my daughter’s snap code.  Per my daughter’s school, I am using the right code.  The school did not know why the system was not accepting my daughter’s snap code and referred me to this system.  Note:  The system states the following message when I key in my daughter’s snap code - No match found for snapcode.

 

Thanks

Cketchum
Recruit

I am having the same issue.. really frustrating!

jbidk
Community Manager
Community Manager

Hi @Cketchum and @patty2018

 

Thank you for posting in our Community and for sharing that you were having a frustrating experience with this. We created a resource on how best to handle the most common registration issues:

 

https://help.powerschool.com/t5/Registration-Most-Common/Family-Support-FAQ/ta-p/8198

 

If the issue is not resolved, you may want to use the information in the article above to start a support request. Our team can work with you and the school to take a closer look at the issues you are seeing.

 

Please let us know if we can continue to help.

 

 

JbidK
PowerSchool Community Manager
lava
Recruit

Hello, 

 

I have been trying to login to the infosnap new student registration portal today to no avail. Choosing forgot password results in a blank email being sent with no password reset link. The security questions too are not being accepted.

 

Please help!!

 

Thanks,

Lavanya

jbidk
Community Manager
Community Manager

Hi @lava

 

Thank you for posting in our Community! We have reached out to our support team and started a request on your behalf. They will be reaching out by email to work with you directly on this. Please be on the lookout for those communications.

 

Additionally, we have created a resource for any additional questions you may have. We hope you'll find this helpful:

 

https://help.powerschool.com/t5/Registration-Most-Common/Family-Support-FAQ/ta-p/8198

 

Please let us know if we can continue to help!

 

 

JbidK
PowerSchool Community Manager