Good Afternoon @ksmash75!
Thank you for your post! If you are able to see your data in the Parent Portal but not in the mobile app, there may be a few factors at play. One thing you can try is to force a sync. To perform a force sync:
1. Place your finger near the top of the white part of the screen (not the very top) and swipe down
2. When you swipe your finger, it should start the sync process with the server.
Please wait up to a few minutes for this to complete. You will know that the sync process has completed when the Loading bar has vanished.
If this does not work, uninstalling and reinstalling the mobile app with the latest version may assist with populating data. If no data appears to display, you will want to both report that issue to your school and submit a case with mobile support through the app itself.
PowerSchool Community Admin
Good Afternoon @CamilleB1!
Thank you for taking time to post to this thread. The registration process should be the same for multiple students. If you have any questions about adding a second student, you will want to reach out to your school for assistance.
If you can see both students through the web portal but not through the mobile app, try uninstalling the mobile app and then reinstalling it with the most recent version. That should sync any new data that the district is sending over. In the event the district is unable to assist, they should be able to direct you to Support as needed!
Thank you for your post in the PowerSchool Community. I'd like to verify that this post is in the correct product forum. Are you entering the birthdate into a form for SchoolRecs, InfoSnap, or PowerSchool Registration by any chance?
Thank you for confirming this was with PowerSchool Registration. With PowerSchool Registration, when you get an error message that the date of birth is incorrect, you will need to reach out to your school district in order to correct the date of birth in their Student Information System. Once they correct the date on their end, it should work correctly for you on the registration form.
I am sorry you have been having trouble getting the Registration form to submit.
One thing you can try is highlighting all of the information in the Birth Date field and deleting it. After that try reentering the date again. Sometimes there can be a space before or after the date that is difficult to see which will cause problems.
If that doesn't work for you, I would recommend contacting Registration Family Support. They can look at your in-progress form to see if there may be another error that is holding things up. From there, they can work with you directly to walk you through fixing anything they can see causing an issue. You can see your support options by going to Contact Support in the above menu and selecting your role and product from the options listed.
Have a great weekend!
I cannot access the returning student registration form through powerschool. I am told that access was denied and I don't have authorization to view the page (error 403).