Quick Look up

[KBerbaum]

My Quick Lookup is not displaying as it should.  You have to click on what looks like an i to see the grades, and there is no average showing that I can see.

Please advise.

Thank you!!

[DanM3]

Did your school recently peform an update? If you just changed from v11 to either 12 or 19, there is a change in the stock page and a customization is most likely blocking grades from showing in Quick Lookup.

[KBerbaum]

We did just get updated from v11 to 12.  So, do you know how I can fix it, or is something the state has to do since the pushed it to all of us at once?  Thank you for your reply!

[DanM3]

Your PowerSchool admin needs to locate the offending customization and delete and/or fix the quick lookup page. It's most likely also impacting quick lookup on both the parent portal and teacher pages too. It's a pretty active thread on the PSUG group.

[KBerbaum]

Thank you so much!  We are a very small Charter and I am very new to all of this.  Does any one out there know/have directions as to how to change the customization?

[ScottS]

Hi @KBerbaum,

If your district is running PowerSchool SIS 12.1.0 or greater, you can find Custom Page Management in the following location: Start Page > System (under Setup) > Page and Data Management > Custom Page Management.

If you don't see the Custom Page Management link there, you may need to adjust the permsissions for your user's group.

You might also be able to get some good answers to customization-related questions in our Developer Forum on PowerSource. 

[KBerbaum]

Thank you so much!

[dmhall]

I am wondering if anyone has seen a problem with quick look up not displaying percentages.  I am new this year and everyone is saying they could see percentages last year and when we look at end of the year data it is there but it is a finalized grade and percentage. All the settings under quick lookup settings are unchecked where it says to hide percentage.  So we are stumped on where else to look.  

Any help and direction is appreciated.  We are on 20.4.3

Thanks!

New Admin ;0)

[DanM3]

Check your Final Grade Setup. There is an option to suppress the percent display for each of the grading period.

[dmhall]

You are awesome!  That was it.  Never would have thought to look there!!  Now I know!

Thank you! Enjoy your weekend!

Thanks,

Deb

[elamanna]

Does anyone know how to remove a 0 from showing up on quick lookup in a section?

[Reshma]

Hi @elamanna,

Thank you for your question in PowerSchool Community!

To assist you further, would you please confirm the name of the field/section that is getting populated by a value of 0 in the Quick lookup?  It would be great if you can share a screenshot of the scenario and we recommend removing any private data while sharing.

[MeghanL5]

Does anyone know when quick look up refreshes? Our percentage is correct but when you click for the assignment view of a class one assignment is missing.  The bottom says updated 1/21 which makes me think there must be a nightly sync for the assignments to be up to date.  I just always assumed it was real time.  Thank you! 

[DanM3]

In over 20 years as a PowerSchool I found it to be always live. If you load a page, it pulls all of the current data. I remember 10 years ago in one of my computer classes, a student was looking at their grades and went back to quick lookup and commented my grade just changed. A teacher across the hall had just literally entered new assignment grades. That being said, I have seen more caching issues the past few years with various PowerSchool products. It could be the individual class detail view page is encountering this issue.