Product Support Dropdown- PeopleAdmin

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AshleyS10
Practitioner

Product Support Dropdown- PeopleAdmin

Hello!

 

In a recent PeopleAdmin to PowerSchool transition webinar we got to see a demo of the Product Support drop-down feature where all information related to the product(s) we use (knowledge base, forums, updates, etc.) would be housed in one place. Will PeopleAdmin (or their specific products e.g. Select Suite 7) be options under the Product Support drop-down? Or should we be be navigating to the "Other Products" option?

 

Thank you!

 

-Ashley

1 Solution

Accepted Solutions
Community Moderator erinhawkins
Community Moderator

Re: Product Support Dropdown- PeopleAdmin

@AshleyS10

 

Try now. I was told you would have more options. If not, let me know. I'm here to help!

84 Replies
Community Moderator erinhawkins
Community Moderator

Re: Product Support Dropdown- PeopleAdmin

@AshleyS10

 

You are going to want to use the PeopleAdmin drop down from the top menu (see attached). There you will be able to navigate to the SelectSuite section. Once in the SelectSuite section, you can search the Knowledge Base and post questions. 

AshleyS10
Practitioner

Re: Product Support Dropdown- PeopleAdmin

Hi Erin!

 

Thank you! It looks like I don't have the "Select Suite" dropdown option. Only the "People Admin Applicant Support."

 

-Ashley

Community Moderator erinhawkins
Community Moderator

Re: Product Support Dropdown- PeopleAdmin

@AshleyS10 

 

On it! Let me connect with the manager of the Community. I'll be in touch.

Community Moderator erinhawkins
Community Moderator

Re: Product Support Dropdown- PeopleAdmin

@AshleyS10

 

Try now. I was told you would have more options. If not, let me know. I'm here to help!

AshleyS10
Practitioner

Re: Product Support Dropdown- PeopleAdmin

Thank you so much!

 

-Ashley

SamT2
Journeyman

Re: Product Support Dropdown- PeopleAdmin

Hey Erin, I would also like this extra dropdown option.

 

Thank you!

Community Moderator erinhawkins
Community Moderator

Re: Product Support Dropdown- PeopleAdmin

@SamT2

 

Of course! Let me get you squared away!

Community Moderator erinhawkins
Community Moderator

Re: Product Support Dropdown- PeopleAdmin

@SamT2

 

You might need to log out and log back in, but you should be "good to go." If you don't see the SelectSuite or 5.8 option, please let me know. I'm here to help!

SamT2
Journeyman

Re: Product Support Dropdown- PeopleAdmin

Hey @erinhawkins,

 

Thanks for your help so far! I do see the dropdown options however I still can't access my cases via the case portal. Is anyone else having this issue?

 

Thanks!