We have everything loaded and have made all of our manual adjustments in powerscheduler. When we commit it runs and says complete but we get a "critical error alert". A lot of the students are missing classes and do not have full schedules in the PS side but everything is there in powerscheduler. It is not a certain section, teacher, or student. Some kids have 4 classes, some have none, some have all. Most of 1 grade level is missing and some sporadically in other grade levels but a lot of those students do have full schedules and rosters look fine. How do we fix this without re loading and losing all our manual changes? What causes the "critical error alert" when the commit is running?
Thank you for reaching out to PowerSchool Community!
We recommend verifying if the schedule commit was successful by navigating to Direct Database Export (DDE) and setting the Current Table to ScheduleSections and searching by TermID >= 2900 (for the year). We recommend checking the box for records belonging to this school only. Once verified this, if you are still seeing this error, we recommend connecting with the Designated Support Contact within your district who should be able to reach out to the PowerSchool SIS Support team to resolve the issue for you.