PowerSchool Down??

[brueningj]

Currently at our school no one is able to access PowerSchool. All other websites online seem to be unaffected? I assume something is going on on PowerSchool's end but want to make sure.  

[mtaylorses]

PowerSchool is not currently accessible from my district in Indiana.

[DavidM20]

PowerSchool is not currently accessible from my district in Michigan

[DianaM1]

We are down too in central Wisconsin.

[rgarry]

Not accessible from my district in Wisconsin

[dcommes]

Out in St. Louis

[Reshma]

Hi,

We apologize for the inconvenience this has been caused.  We are aware of a service disruption/degraded performance with Powerschool SIS.  We continue to assess the situation actively and will provide you with regular updates as they become available on the Status Page. We appreciate your patience while we work on resolving this issue.  

[dcommes]

Thank you for the response, to clarify, we had no issues prior to about an hour ago. Not share if it would still be related to the other issues that have come up in the past few days.

[phillipsrn]

Down in Tennessee.  Any estimated time for resolution?

[Reshma]

Hi @dcommes and @phillipsrn,

If you are a PowerSchool SaaS (Hosting) customer, then this might be because of the hosting performance degradation.  We have updated the Status Page. with the following information:

"We performed emergency maintenance last night on the existing setup to address the delays to provide relief. Last night after that maintenance, we continued to be able to reproduce the delays seen during our morning peak traffic times. So, we prepared other options to mitigate the disruption this morning. Even with the additional changes within the current setup and attempts to reroute the traffic we saw minimal relief.

While working on the changes to the current setup, we have also been working on more significant changes. We are implementing changes to split a substantial portion of our east coast traffic while also addressing the existing path where we see delays in our infrastructure. We expect to complete this split over the weekend to have better performance for Monday morning."