Access to resources on PowerSchool Community varies by a user's role in the district. While certain product pages are open to all community members, other product pages are exclusive to certain roles within a district. The case portal is accessed by Designated Support Contacts within your school district.
If you feel you should be added as a Designated Support Contact, I recommend reaching out to the PowerSchool Designated Support Contacts within your school district who should be able to create a case on the case portal on your behalf and add the role to your account in PowerSchool.
Elston S. PowerSchool Community Moderator Remember to give Kudos to suggestions that help you! If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!