I seem to not have access to the Support Case portal for Performance Matters. I also tried to send an email to the firstname.lastname@example.org and it was returned as invalid. It seems like it isn't very user friendly to find assistance. We are having a technical issue. I have called an left a message with Technical Support as well but wanted to reach out the community to see if other users are running into the same issues.
Thank you for reaching out regarding access in the Community!
There are different forums that are accessible by users in the Community. Some forums are open to all Community Members while other forums are restricted to certain roles within a district.
I have followed-up in a private message to discuss Community access further.