PeopleAdmin Applicant Tracking and Onboard Support Log-Ins and Drop-Downs

MarieG2
Hobbyist

PeopleAdmin Applicant Tracking and Onboard Support Log-Ins and Drop-Downs

Hello,

 

It seems that so far I am the only one here in HR at Douglas College who has been able to log-in to PowerSchool Community.  I have three items I need immediate help on:

1.) I do not see the drop-downs I need for PeopleAdmin (the pages I used to be able to access before in PeopleAdmin Community such as the Cases, Forums, Knowledgebase, etc.)  Please look into it.

 

2.) Our team has a number of outstanding cases that are really impacting our work (some have been outstanding now for two months), please help.

 

3.) I would also like to ensure that my team has access to PowerSchool Community (the same way they had access to PeopleAdmin Community.

 

Thanks so much,

Marie

12 Replies
sstoyanof
Padawan

Re: PeopleAdmin Applicant Tracking and Onboard Support Log-Ins and Drop-Downs

I have exactly the same issue. Do not know how to see my cases and/or the knowledge base

MarieG2
Hobbyist

Re: PeopleAdmin Applicant Tracking and Onboard Support Log-Ins and Drop-Downs

Hi,

 

We were looking more into this here at Douglas College, and we now know that there is also another site  named PowerSource  - https://support.powerschool.com - and this is where we saw our cases.

 

So it is a different site from this PowerSchool site

https://help.powerschool.com/

 

Marie Gonzales

 

EliseB
Rookie

Re: PeopleAdmin Applicant Tracking and Onboard Support Log-Ins and Drop-Downs

@MarieG2

 

Thanks for the information. Did you have to create a separate log in for PowerSource?

JimM22
Rookie

Re: PeopleAdmin Applicant Tracking and Onboard Support Log-Ins and Drop-Downs

I did create separate logins, but they were in response to separate emails I received.  On Dec 15 I got an email that a PowerSource account had been created for me.  On Dec 17 I got an email that a PowerSchool account had been created for me.

Highlighted
Community Manager
Community Manager

Re: PeopleAdmin Applicant Tracking and Onboard Support Log-Ins and Drop-Downs

@EliseB

 

I just posted a response here that you may find helpful:

 

https://help.powerschool.com/t5/Community-Forum/PowerSource-and-PowerSchool/m-p/29906

 

Hope this helps.

 

 

 

 

 

JbidK
PowerSchool Community Manager
Community Moderator Angelam7
Community Moderator

Re: PeopleAdmin Applicant Tracking and Onboard Support Log-Ins and Drop-Downs

Hi @sstoyanof,

 

Thank you for reaching through the Community.  I am looking into this for you and will follow up once I have more information.  

 

Best,

 

Angelam
PowerSchool Community Moderator
Community Moderator Angelam7
Community Moderator

Re: PeopleAdmin Applicant Tracking and Onboard Support Log-Ins and Drop-Downs

Hi @sstoyanof,

 

Thank you for reaching out through the Community.  I am researching why you are not able to see your cases and will follow up once I have more information.

 

Thank you,

 

Angelam
PowerSchool Community Moderator
Community Moderator Angelam7
Community Moderator

Re: PeopleAdmin Applicant Tracking and Onboard Support Log-Ins and Drop-Downs

Hi @MarieG2,

 

Thank you for reaching out through the Community.  I will reach out to you through direct message to assist you further.  

Best,

 

Angelam
PowerSchool Community Moderator
MarieG2
Hobbyist

Re: PeopleAdmin Applicant Tracking and Onboard Support Log-Ins and Drop-Downs

Thanks Angela.

Funny too - why does it say Hobbyist under my MarieG2?  :-)