I am a tech support for our schools, and I am trying to be sure all three of our schools are using the same Print Templates ( which I think are the forms listed under Tags) but this option is missing from one of our sites.
We need some assistance with permissons and setup if possible.
@cguzman Access to Form Builder must be setup through PS Enrollment support. You will need to submit a support help ticket to have this access turned on.
Heather, thank you for your response.
I do not see anywhere that I can submit a request for help besides this forum. Can you please verify my permissions or send a link to that area?
@cguzman You have to be a technical PowerSchool contact for your district to be able to submit help tickets through the case portal.
@HeatherWeist seems my Account rep Meghan Sullivan stated that I have already been added as a tech contact. I have reached out to her several times requesting credentials but after several calls and emails I still don't have what I need it looks like. How do I escalate this above her? My first requests was at the end of March. I am not able to assist my users if I am unable to complete these tasks. Who else am I supposed to ask for assistance from?
Thank you for any info you may be able to provide.
This Forum isn't for direct tech support. It's mostly a users based area for quick questions and fixes. Situations where you need direct PowerSchool intervention you would need to contact the support lines directly with the phone number that @HeatherWeist posted or you can open up Chat support:
From the Contact Support drop-down above:
District Instructional Data Officer
Gateway Regional School District
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Thank you for reaching out to PowerSchool Community!
I will reach out to you through a case to discuss your access issue further.
@cguzman Have you tried calling PS directly? 1-866-434-6276
They should be able to assist you or direct you in the right direction. Wish I could assist you more.