Notification Icon - Error message

snovoshelski
PowerSchool Champion
PowerSchool Champion

Notification Icon - Error message

When I log into the Community, I can see on the Notifications Icon bell that I have messages. When I click on the bell to view them, I receive this error message:
An Unexpected Error has occurred.
  • Your request failed. Please contact your system administrator and provide the date and time you received the error and this Exception ID: 358E2841.

    Click your browser's Back button to continue.

Any ideas, since I am the system administrator???

13 Replies
KathyB6
Hobbyist

I am getting the same error.

KritiS
Community Support Expert
Community Support Expert

Hi @KathyB6

 

This is a known issue that has been fixed. We recommend that you sign out, close your browser, restart your browser, and sign in again and check if you are able to view the notifications.



KritiS
Community Moderator

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If a suggestion helps solve your issue, please select Accept As Solution on the post so others can see the solution, too!
snovoshelski
PowerSchool Champion
PowerSchool Champion

Just tried that and it still does not work. Now I just get a different Exception ID number. 

An Unexpected Error has occurred.
  • Your request failed. Please contact your system administrator and provide the date and time you received the error and this Exception ID: 74BABAEC.

    Click your browser's Back button to continue.

KathyB6
Hobbyist

It is working now.  Thank you!

snovoshelski
PowerSchool Champion
PowerSchool Champion

@KritiSI tried that again just now in both Chrome and Firefox browsers. I am still getting the same exception error.

KritiS
Community Support Expert
Community Support Expert

Hi @snovoshelski

 

To assist you further, would you please provide us with a screenshot of the page with the error message you are receiving when clicking on the Notifications Icon bell to view the messages?



KritiS
Community Moderator

Remember to give Kudos to suggestions that help you!
If a suggestion helps solve your issue, please select Accept As Solution on the post so others can see the solution, too!
snovoshelski
PowerSchool Champion
PowerSchool Champion

@KritiS Good morning. I just tried again now, and this is the error message I continue to receive:

 

An Unexpected Error has occurred.
  • Your request failed. Please contact your system administrator and provide the date and time you received the error and this Exception ID: 74BABAEC.

    Click your browser's Back button to continue.

KritiS
Community Support Expert
Community Support Expert

Hi @snovoshelski

 

Thank you for bringing this up! 

 

We are currently investigating this issue and will follow up once we have more information.

 



KritiS
Community Moderator

Remember to give Kudos to suggestions that help you!
If a suggestion helps solve your issue, please select Accept As Solution on the post so others can see the solution, too!
snovoshelski
PowerSchool Champion
PowerSchool Champion

@KritiS Thank you! I just tried again and it is now working! 🙂

I do not know how you fixed it but wanted to let you know. Much appreciated!

kkraft
PowerSchool Champion
PowerSchool Champion

I am having this same problem. I have attached a screenshot of my error.Bell Notification.JPG

NinaRi
Community Support Expert
Community Support Expert

Hello @snovoshelski,

 

Thank you for reaching out in the PowerSchool Community.   We responded to @kkraft in the following thread with this information

 

There are no current known issues on this behavior.  Therefore, if you haven't done son already, we recommend that you clear your cache on your internet browser.  

 

We also suggest that you sign out, close/restart your browser, and sign in again to see if you are able to view the notifications. If the issue continues to persist after performing the troubleshooting steps, please let us know.  

 

We will be happy to take a closer look!


Nina R.
Did your issue get solved? Please remember to give Kudos and/or select Accept As Solution on the helpful posts to thank the author and to help others find the solution.
kkraft
PowerSchool Champion
PowerSchool Champion

I have cleared the cache, signed out, and back in the browser, and am still getting the error.  I have done this on both my desktop and laptop. 

CindyOp
Community Support Expert
Community Support Expert

Hi @kkraft,

 

We see that you were working with our support team on this and the issue seems to be resolved on your end. If the issue still persists or occurs again on your end then you can let us know and we would be happy to look further into this for you.


Cindy
PowerSchool Community Support Expert

Did your issue get resolved? Please remember to give Kudos and/or select Accept As Solution on helpful posts to thank the author and help others find the solution.