No longer have access to Powersource or cases

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KeithB3
Hobbyist

No longer have access to Powersource or cases

None of our administrators seem to have access to Powersource and the link to support cases looks to be missing from the community.

39 Replies
GloriaO
Apprentice

Re: No longer have access to Powersource or cases

Same here. I went to help.powerschool.com and was able to log in there. I think they have moved everything over. Gloria
JohnnaD
Padawan

Re: No longer have access to Powersource or cases

Gloria,

 

We are having the same issue, my tech guy is unable to get in to download the state update.  How did you get to help.powerschool??

 

Thanks

DonaL
Journeyman

Re: No longer have access to Powersource or cases

I went to reply to a ticket from last week and it says I don't have access?

 

CherylS8
Rookie

Re: No longer have access to Powersource or cases

So this appears to be two separate but related issues:

 
My access to PowerSource, which has always been through my school email address, seems to no longer work.  I got a message about my email address not being valid or associated with an account or whatever.
 
For the Service desk/chat support,  I reactivated (as instructed by DPI when the email came out) a different login for PowerSchool Community.  I can log in to PowerSchool Community with that "username" login, but it says that I don't have access to the chat/service portal.
 
 
jacquenewsom
Rookie

Re: No longer have access to Powersource or cases

I am having the same issue.

No access to support, forum or anything...

 

Angelam7
Veteran

Re: No longer have access to Powersource or cases

Hi @jacquenewsom,

 

Thank you for reaching out for assistance through the Community!  I will follow up with you through a direct message to further discuss your access.



Angelam7
PowerSchool Community Moderator

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PowerSchool Champion
PowerSchool Champion

Re: No longer have access to Powersource or cases

I'm having the same problem. Can't login to Powersource and can't see cases on the new site.

PowerSchool Champion
PowerSchool Champion

Re: No longer have access to Powersource or cases

Also, the page to submit a new case in the Case Portal is blank.

fmarques
Journeyman

Re: No longer have access to Powersource or cases

Same here. I have no access to powersouce!