No access to Support Chat or Open a Case features

holl4one
Trainee

No access to Support Chat or Open a Case features

Hello,

 

I have received an email message confirming my role has been set as a Designated Support Contact but I am unable to initiate a chat with support or open a support case. 

 

Please advise.

 

Thank you,

Hollie Patterson

 

 

1 Reply
ParitoshT
Community Support Expert
Community Support Expert

Re: No access to Support Chat or Open a Case features

Hi @holl4one,

 

Thank you for reaching out in the Community. Once added as a Designated Support Contact, it can take upto 24 hours for your access to get updated on the Community. I recommend reviewing this article for more information on this. 

 

You should now be able to launch the chat and create a support case through the Case Portal on the Community. Please let us know if you are still experiencing the issues.

 

ParitoshT

Community Moderator

 

Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!