No access to L4U web support or chat support

[RCCS]

Under Contact Support I'm unable to to get web support for L4U (select "case file" results in a "Hmmm, it looks like you don't have access to the resource." error message. The same message appears when selecting "chat support". 

[BishalG · Accepted solution]

Hi,

While resources on the PowerSchool Community are available publicly, certain resources such as Case and Chat Portal are available to Designated Support Contacts in a school or district. 

If you feel that you should have Designated Support Contact access I recommend reaching out to businessoperations@powerschool.com who can work with the Designated Support Contacts in your school district to request the access to be added to your account on your behalf.

[BishalG · Accepted solution]

Hi,

While resources on the PowerSchool Community are available publicly, certain resources such as Case and Chat Portal are available to Designated Support Contacts in a school or district. 

If you feel that you should have Designated Support Contact access I recommend reaching out to businessoperations@powerschool.com who can work with the Designated Support Contacts in your school district to request the access to be added to your account on your behalf.

[RCCS]

Any idea how long it will take businessoperations@powerschool.com to contact me? I received case numbers last week. I should be the Designated Support Contact for my school district and have no access to the support I should be getting from PowerSchool for our L4U upgrade.

[MuskanS · Accepted solution]

Hi! @RCCS 

We strive to protect the user's personal information and to make sure that no private information is shared on the PowerSchool community, I will follow up with you over a private message to assist you further about your community access.