No Longer Have Access to INOW Cases

jpiercey
Recruit

No Longer Have Access to INOW Cases

I can not submit a case to INOW

5 Replies
Angelam7
Veteran

Re: No Longer Have Access to INOW Cases

Hi @jpiercey,

 

Thank you for reaching out for assistance through the Community!  I will follow up with you through a direct message to discuss your access further.



Angelam7
PowerSchool Community Moderator

Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
schase
Journeyman

Re: No Longer Have Access to INOW Cases

I an no longer have access to enter a new support case through Community nor through PowerSource.  I was able to access through PowerSource, but the drop downs for Product and Issue are not active, and I cannot submit a case witout those.  Ridiculous!

Angelam7
Veteran

Re: No Longer Have Access to INOW Cases

Hi @schase,

 

Thank you for reaching out for assistance through the Community!  I will reach out to you through a direct message to further discuss your access.



Angelam7
PowerSchool Community Moderator

Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
schase
Journeyman

Re: No Longer Have Access to INOW Cases

I never heard from you and now I have another issue to resolve.

 

Community Moderator jamiem7
Community Moderator

Re: No Longer Have Access to INOW Cases

Thank you for reaching out for assistance through the Community!

I will follow up with you through private message to gather more information.



Jamie H.
PowerSchool Community Moderator
Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!