No Access To Case Portal

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Rookie

No Access To Case Portal

I am new to the "PowerSchool Community" portal but I am also the technical contact for my district and I am not able to access some areas of the portal as well. I need to speak to someone about our integration between Infinite Visions and PowerSchool. We have lost our sync between the two and I need the Web Applicant Interface Information to link the two systems up again. How do you contact support if support is restricted?

1 Solution

Accepted Solutions
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Community Support Expert
Community Support Expert

Re: No Access To Case Portal

@pcastellano
Thank you for posting your question in the PowerSchool Community!!
 
We are really glad to assist you here! I would like to follow up with you through a private message to capture more information regarding your access to the Community.

Please reach out to us let us know if you require further assistance!

Reshma
PowerSchool Community Support Expert
Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!

View solution in original post

3 Replies
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Community Support Expert
Community Support Expert

Re: No Access To Case Portal

@pcastellano
Thank you for posting your question in the PowerSchool Community!!
 
We are really glad to assist you here! I would like to follow up with you through a private message to capture more information regarding your access to the Community.

Please reach out to us let us know if you require further assistance!

Reshma
PowerSchool Community Support Expert
Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!

View solution in original post

Highlighted
Rookie

Re: No Access To Case Portal

Hello - I need our Customer ID, User ID, and password so that we can sync our Web Applicant Interface again. 

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Community Moderator
Community Moderator

Re: No Access To Case Portal

Thank you for participating in the PowerSchool Community!

 

 am happy to discuss your access with you further.  In order to protect your privacy, I will reach out in a private message within the PowerSchool Community to provide access information.  You can view your private messages inside the PowerSchool Community by selecting the envelope in the top right corner of any page in the Community to the right of your avatar.  When a new message appears, you should see the number one with a dark red circle on the envelope.



Jamie H.
PowerSchool Community Moderator
Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!