New and need access


New and need access

NC has contracted with you to provide support for PS starting today.  I am in need of some get  support for PowerTeacher Pro setup in PS.  I clicked on Contact Support and then chose PS SIS and got an error message stating that I do not have access to the portal.  I also tried PowerTeacher Pro Portal and got the same type of message.  What do I need to do to get access? Is there a number to call?  

1 Reply
Community Moderator jamiem7
Community Moderator

Re: New and need access

Thank you for reaching out in the Community!


We are glad to see that you have created a PowerSchool Community account.  I see you mentioned creating a Community account yesterday.  When a PowerSchool Community account is created, we ask that you allow up to four hours to sync any roles you may have assign to your PowerSchool account such as a Designated Support Contact role within your district to the PowerSchool Community.  


Jamie H.
PowerSchool Community Moderator
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