New Case

SaundraK
New Member

New Case

I would like to find out whether I have access to enter a new case.  This is the message that I am receiving.

 

"Hmm, it looks like you don't have access to this resource"

 

3 Replies
brianneking
New Member

Re: New Case

I am also having this problem.  I am trying to access EFinancePlus

Community Support Expert MuskanS
Community Support Expert

Re: New Case

Hi @brianneking,


Thank you for reaching out for assistance through the Community!


I would like to follow up with you through a private message to capture more information regarding your access to eFinancePlus.


Muskan Sehar

PowerSchool Community Moderator


Remember to give Kudos to suggestions that help you! If a suggestion solves your issue, please select Accept As Solution on the post so others can see the solution, too!Community Moderator
Community Support Expert SowmyaN
Community Support Expert

Re: New Case

Hi @SaundraK, Thank you for posting in Community!

 

I understand your concern about not being able to access to enter a new case. Different pages are accessible by users in the Community. Some pages are open to all Community Members while others are restricted to certain roles within a district such as a Designated Support Contact.

Case Portal is one of the pages that is restricted to Designated Support Contact only.

 

If you are not a Designated Support Contact and feel you should be a Designated Support Contact I recommend reaching out to a Designated Support Contact in the district to request assistance with any PowerSchool product.

You can also email businessoperations@powerschool.com and PowerSchool will work with the current Designated Support Contact within your school district to request the Designated Support Contact role is added to your PowerSchool account on your behalf.

I have a great thread addressing this issue: Designated Support Contact



Sowmya Karmel
PowerSchool Community Moderator
Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!