Need into Chat...told to reach out

mwimpey
Journeyman

Need into Chat...told to reach out

I am my district's PS Admin and have an issue I can't seem to resolve. I have search for hours in the Community and cannot find a solution. I have called and not gotten a return call.

 

I cannot access the live Chat. I will need someone to give me access. 

Thanks

Mandy Wimpey

 

Dr. Mandy D. Wimpey
7 Replies
Reshma
Community Support Expert
Community Support Expert

Hi @mwimpey!

 

Thank you for reaching out to PowerSchool Community!

 

In PowerSchool Community, we strive to protect the privacy of our members. I will reach out to you through a case to discuss your access in Community further. 



Reshma
PowerSchool Community Support Expert

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mslaughter
Apprentice

Hello, 

 

I am in the same predicament. I am my districts PS Admin and do not have access to chat and I also do not have the ability to submit tickets for issues. 

SAFFIYAT
Community Support Expert
Community Support Expert

Hi, @mslaughter,

 

Thank you for reaching out!

 

We see that your account was updated recently to have access to create chat/cases.  When a new account is created or updated it takes 24 hours for your roles to sync. If you are still having an issue while accessing contact support please feel free to reach out to us. 

 

 

Saffiya Tasneem

Community Moderator.

 

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AHusemann
Padawan

Hi,

 

I am the Special Programs Administrator for my District and I am having the same issue. I am not able to access the Chat Support option. 

BishalG
Community Support Expert
Community Support Expert

Hi @AHusemann,

 

I am happy to assist.

 

Resources on the PowerSchool Community, such as the Chat Portal, are accessible based on the role assigned by your school or district.

 

This article should provide more information.

 

I will reach out to you via an email case to further discuss your access.  This is done to protect your privacy.

 



Bishal G.
PowerSchool Community Support Expert
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kmcghee
Journeyman

I am also District Admin, and chat is not available. Please allow access.

JyotishkaB
Community Support Expert
Community Support Expert

Hi @kmcghee 

 

We are happy to help you with access to the resources in PowerSchool Community.  We will follow up with you through the case to protect your privacy.

 

You can learn more about the error message you are receiving in the article linked below.

 

Hmm Looks Like You Don't Have Access Error Message 

 

Jyotishka B.
Community Moderator



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If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!