Need Access to Support for Perfomance Matters


Need Access to Support for Perfomance Matters

Please help me get access for support for performance matters. I am the District DBA, and I took over for someone else who set it up. I have super user access but cannot create a ticket because I have no permissions. 

1 Reply
Community Support Expert
Community Support Expert

Re: Need Access to Support for Perfomance Matters

Hi @mhammerton, Thank you for posting in the Community!


I understand your concern about not being able to create a ticket. Different pages are accessible by users in the Community. Some pages are open to all Community Members while others are restricted to certain roles within a district such as a Designated Support Contact.

Case Portal is one of the pages that is restricted to Designated Support Contact only.


If you are not a Designated Support Contact and feel you should be a Designated Support Contact I recommend reaching out to a Designated Support Contact in the district to request assistance with any PowerSchool product.

You can also email and PowerSchool will work with the current Designated Support Contact within your school district to request the Designated Support Contact role is added to your PowerSchool account on your behalf.

I have a great thread addressing this issue: Designated Support Contact

Sowmya Karmel
PowerSchool Community Moderator
Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!