Menu icons missing

ItsOnlyDoug
PowerSchool Champion
PowerSchool Champion

Re: Menu icons missing

For giggles try loading the page in incognito mode. If the icons appear, there may be an extension this is causing a conflict.



Doug Skinner

District Instructional Data Officer
Gateway Regional School District


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blaffin
Journeyman

Re: Menu icons missing

Did you find a solution? We are having the same issue! We turned off customizations, didn't work. 

btlangridge
Padawan

Re: Menu icons missing

we did, the solution is the following:

In google admin force an OS update to 87 or higher

 

with troubleshooting with PowerSchool, we tried serval things.

The only thing that worked was forcing the update in google admin to 87 or higher on the Chromebooks. it was during this time while troubleshooting on the phone with support that they found an article about this, and there was a line that said PowerSchool no longer supported 86 or lower. The rep was happy to have found it, disappointed that it wasn't visible enough to be found quickly.

 

 

this worked for our district.

 

 

 

blaffin
Journeyman

Re: Menu icons missing

Yes we figured it out this morning! PS support told us it was an issue in Chrome OS 87. We were on the highest OS update of 87. We updated one Chromebook and it went straight to OS 89 and everything seemed to work perfectly! Thank you for all your help!